Fight side by side "epidemic", yuchai heavy industry service to send care

June 07, 2020

Through the difficulties to help the epidemic line, yuchai heavy industries choose to work with you! In order to support the nationwide fight against the new coronavirus pneumonia epidemic, yuchai Excavator users should be fully guaranteed to participate in the rescue construction and receive fast and effective service guarantee during the epidemic, yuchai heavy industry service February 1, 2020; & ndash; On February 29, 2020, special service policies will be implemented for technical support of maintenance and on-site service, to inspire confidence with love and warmth! Yuchai heavy industry and the national yuchai Excavator users together for China refueling! Cheers for wuhan!

1. Strengthen guard, smooth information

Yuchai heavy industry call center 24 hours “ Don't close & throughout; The customer service hotline 95105432 is unblocked in real time, unified dispatching of incoming calls and tracking of the whole service process.

2. Guarantee in place, quality service

During the epidemic, all the service staff of yuchai heavy industry devoted themselves to the service guarantee work, achieved rapid response, and provided for users. Fast & bull; Accurate & bull; Good & throughout; Service. For the yuchai Excavators carrying out epidemic tasks (no distribution of internal and external insurance), free maintenance shall be provided (relevant certificates must be issued to carry out epidemic tasks).

3. Prevention and control, service and care

During the epidemic, an additional service fee of 100 yuan/person/time (no more than 2 people) will be provided to the service staff of the dealer service station, including subsidies for masks and other protective equipment.

4. Firm confidence and support

During the epidemic period, double working hours were paid for outgoing maintenance work in hubei province, while outbound work increased by 50% in other regions. Mileage maintenance fee shall be settled at 3.5 yuan/km.

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