Honor + 1! Sany Crane Service Wanlihang Activity was awarded "Best Customer Care Award"

October 18，Top Ten Marketing Events of China Construction Machinery in 2023 Officially Released，Sany Crane was awarded the 13th Service Wanlihang Activity“Best Customer Care Award”。

The 13th Service Wanlihang launched a series of policies and activities during the event.，Use highly specialized service inspection Vehicles，Perform a physical examination、Prevention and preservation、Precise monitoring、Operator training、Professional maintenance、Rapid mobile rescue and other tasks，Provide customers with all-weather high-end testing services。

■ Innovative service mode，Strengthen basic ability

During the event，Sany Crane Innovation Differentiated Service Mode，Focusing Tower Crane、Electrification and other equipment，Provide free customized service packages for nearly 2000 customer equipment across the country，Such as special maintenance of hydraulic system、Special maintenance of axle、Lubrication system special maintenance package，To meet the individual needs of customers。

■ Focus on customer management，Upgrade service digitalization

Increase investment in digital intelligence，Use the Internet of Things、Big data、Cloud computing and other new technologies，Improve efficiency from the management process、Complaint complaint prevention、Customer equipment loss reduction and other dimensions，Develop predictive maintenance system，Predict the hidden trouble、Automatic order placement，Reduce equipment loss；Develop a complaint closed-loop management system，Closed-loop management of the whole process from complaint collection to result feedback；Top Ten Digital Intelligence ProjectsEffectively reduce equipment downtime losses，Reduce customer operating costs，Enhance customer competitiveness。

■ Increase investment in service resources，Improve front-line combat effectiveness

During the service of Wanlihang，The factory and the dealer jointly invest service resources.，More than 1000 service Vehicles nationwide，900 + Service Engineers，More than 20 professional service inspection Vehicles，Provide professional inspection service for customer equipment。At the same time，Yes, service outlets、Warehouse、Upgrade and supplement the hardware facilities of the overhaul plant，Further expand the coverage of service resources。

Professional technical service team goes directly to the scene，Provide customers with 82 construction case support，Dealing with 7756 difficult problems，Carry out 418 training sessions on product expertise，It effectively solves the practical problems of customers.。

At the same time，Carry out“Captain Nine Stars”Activity，For more than 1000 excellent operators，Provide meticulousness、Systematic training on comprehensive safety operation and maintenance knowledge，Transfer device operation、Care and maintenance skills，Improve the efficiency of equipment use。

Sanyi Restart Service Wanlihang Activity has been carried out for 13 consecutive years.，Always uphold the concept of service to create value，Our mission is to satisfy our customers.，Continuous exploration and innovation。Every expedition.，It's all the sailing of dreams.。Thirteen years is a new beginning.，It is also a continuation of the past.，It is also a commitment to the future.。

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