Jini China 25th Anniversary Series Story
As the pioneer and leader of China's aerial work platform industry，2023 Gini（Genie）It ushered in the 25th anniversary of its entry into China.。For 25 years，Gini has a large number of loyal customers with rich experience in the industry.，This is not only due to the high quality of Gini's equipment.，Customer-centered after-sales service is the key factor to win the trust of customers for many years.。
Sales first，After that, they win by service.，Gini has one of the most experienced after-sales service engineers in the industry.，Most of the team members have worked at Gini for more than ten years.，Decades like a day.，Be conscientious and conscientious，Steady and professional service spirit permeates the daily work.。From Onsite Technical Support，Spare parts supply, training, etc.，They use professional technical skills and a positive attitude to create a quality service experience for customers.，Won the trust of customers。
Each site engineer，
All are qualified trainers.
On-site technical support
Director of Regional Services Huang Ximing
As the early field service engineer of Gini China，
Engineer Huang has been working in Jini for thirteen years.。
He currently serves as the Regional Services Director.。
With solid product technical knowledge background and rich experience in equipment troubleshooting，Encountered any difficult problems on the construction site or operation site，He can always provide suitable solutions for customers with rich practical experience.。
Director of Regional Services Huang Ximing
Gini's client said so.
“We have known Engineer Huang for more than ten years.，Whether it is the operation skill or the function of the equipment，As long as there is doubt，Just say hello and come right away.。Very fast fit and respond。All these years，It never delays the construction site because of equipment failure.，Completely solved our worries.。In addition，Gini will also provide regular equipment inspection services.，During patrol inspection，Gini engineers will focus on the equipment operation status，Provide professional advice on maintenance and equipment operation，Make it easier for the operator to use the equipment，It is equivalent to giving us more different training and practical courses.，Improve the equipment maintenance level and skills of our after-sales team as a whole。”
All-round training support，
Help the rental companyEquipment operation team is more professional
All-round training support
Training Manager Ni Guangyan
Engineer Ni, as the younger generation of service engineers in Gini China,，
I have worked in the company for nearly thirteen years.，
Accumulated rich maintenance experience and theoretical knowledge。
Now as training manager.，He is mainly responsible for launching customized courses to provide centralized or point-to-point training for customers according to their needs and actual situation.。
More than 1 per year,000 hours of class time，More than 300 lectures，Whether online or offline.，His training courses always attract a large number of maintenance workers from rental companies.。On-site training、Theoretical training、Customized training、Training on verification of common models……The rich and professional curriculum not only improves the comprehensive maintenance ability of the service team of the leasing company.，It also helps customers to have their own credible service team and have the ability of self-training and learning.。
Engineer Ni and his team members
Conduct product operation training for customers at the construction site
Gini's client said so.
“Engineer Ni's courses always combine theory with practice.，The content is very detailed.，And teach us how to apply the knowledge we have learned to diagnose equipment faults.。Now our company's service personnel equipment maintenance and repair skills have been significantly improved.，The rental rate of the company's fleet has been improved.，The equipment is particularly easy to use.，The profit level is naturally more impressive than before.。”
Quick response，The mission must be achieved
Claim parts support
Parts Claims Supervisor Xie Linyi
Engineer Xie has been working in Jini for nearly 18 years.，
The main responsibility is claims and spare parts.Repair management and other work。
From answering every customer's inquiry call to the smooth delivery of every claim part.，These seemingly simple and repetitive tasks require service personnel to be extremely patient with customers and pay attention to every detail of the work.。Simple work should produce results.，The test is the ability to grasp the crux of the problem in the daily work and life.，Actively explore effective solutions。
In order to speed up the shipment，He actively communicated and coordinated with the after-sales warehouse department.，Constantly seek new solutions to optimize the process of parts delivery，It maximizes the parts needed by the front engineers to solve the equipment failure.，At the same time, it provides perfect case information for equipment failure.，Provide strong data support for equipment quality improvement。
Gini's client said so.
“Our company's staff is relatively streamlined.，There are many parts claims and purchase orders every year.。We only need one phone call in this area.，Gini's parts support department can basically handle it for us.，It saved us a lot of manpower.，But also reduces the economic loss caused by equipment failure.。Fast service response，Convenient claims ordering process，Let us really achieve peace of mind and rest assured.。”
Peace of mind、Peace of mind、 Don't worry
It is because of this group.
Excellent after-sales service engineer team
Their persistence and perseverance
Interpreted Gini“Be skilled in design、Be loyal to quality”
Brand concept
Created the customer reputation of quality choice
