Day and night! XCMG serves thousands of miles to escort customers in Guizhou

February 20, 2023

One o'clock in the morning,The silence of the night was broken by a rush of bells.，Customer service center of XCMG received a message fromGuizhou customersCall for repair，Its Vehicle is inLanhai Expressway in GuangxiEncounter a sudden situation，Need help badly。

After the customer service center of XCMG learned about the situation，Assign immediatelyNanning Shuntong Service StationGo to the scene，Proceed with processing。

A fault is a command.，Master Xie, the star technician who received the dispatch，AtIn two minutesGet in touch with the customer，After preliminary judgment of Vehicle fault,，Prepare the required tools and accessories，Hurry up，Drive near on the highway100 kilometersGo to the customer location。

2:31 a.m，The maintenance master arrived at the scene of the fault.，Get to work right away，After careful investigation，At15Within minutesQuickly solve Vehicle failure。

After normal operation of the vehicle，At this point, the customer's business needs mustHe rushed to Guiyang overnight，Because it is close to Guiyang.Five hundred kilometersDistance，The customer is very anxious，I hope the service station can help me.。The service station was informed of this situation immediately.OfficeFeedback，CustomerThe demand is the highest order.,The office gave prompt instructions.，The service personnel set off immediately.，Escort thousands of miles，Solve the urgent needs of customers！

7:25 a.m，The service station escorted the customer to leave the highway successfully.，Xugong Automobile has provided intimate service to customers.Surprise beyond expectation，The customer was very touched.！

Be anxious for the customer，Solve the customer's urgent need，This service perfectly interprets Xugong Automobile. “I put my heart into it，You can rest assured”Marketing Service Concept，With consummate skill，A cordial action，Solve problems for customers regardless of cost。In the future，XCMG will continue to adhere to the original intention of service，For the majority of card friends to provideMore efficient、Better qualityThe service，Carefully guard every journey of card friends！

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