Customer Orientation, Whole-hearted Service — — Record of Mo Dehe, the Champion of the Fifth Global Skills Competition of Liugong

Maud and

Liugong India Company

Service Engineer

Recently，In the final of the Fifth Global Skills Competition of Liugong，Mo Dehe from Liugong India won the crown.。

Mo Dehe joined Engineer Liu in 2015.，Responsible for domestic service support，Before that，He has mastered the maintenance of engines.、Maintenance，And knowledge and skills such as service management。His outstanding performance made him stand out.，Soon he was assigned to the Indian region to take charge of engine technical service support.，Some of the service personnel trained by him are now competent for dealer service leadership.、Engine training instructor and other important positions。

Engine service“Living Treasure Book”

Customer-centric，It is the creed that Maude and always adhere to.。He would often drive halfway across India.，Only to address customer feedback。

At work，Maude and are not only good helpers for customers.，But also the excellent R & D personnel.“Investigator”。With the continuous accumulation of service experience，He knows engines like the back of his hand.，Colleagues in the research Institute call him the engine service.“Living Treasure Book”。Said Maude and Modesty.：“Engine service is the same as traditional Chinese medicine, listening, asking and feeling.，Encountered a lot of problems，Naturally, he found out the way.。”

Over the years，Maude and often suggest improvements for the company.，Content from dealer's stock of spare parts，To upgrade the skills of service tools and service personnel。In addition，He also organizes service personnel.、Operator、Training for customer maintenance workers，Discuss the equipment with you“Difficult and complicated diseases”How to deal with it。

Careful people who think what users think

Providing technical support to customers is the responsibility of Maud and.。In his opinion，“Technical service personnel need to change their service concept，Nip a problem in the bud。At the same time, we also need to help customers make a good spare parts reserve plan.，And strive to improve customers.、Operator、Technical level of maintenance workers。”When facing customers，Mo Dehe always adheres to the service principle of Engineer Liu.：“We should be sincere for the sake of our customers.，Make suggestions for improvement，Help customers save money、Improve efficiency，Help them succeed.。”Clients served by him，100% repeat purchase rate%。

2021，Liugong India won the after-market contribution award.，Said Maude and excitedly.：“This is a great encouragement and recognition for me and the team.，We will continue to work hard.，Further enhance the influence of Liugong brand in the local area。”

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