During the || epidemic, the special service plan of resa machine was introduced

July 15, 2020

The virus is heartless, reza has love. At the end of 2019, a new outbreak of coronavirus pneumonia spread from wuhan, hubei province, touched the hearts of every Chinese. In order to support the national fight against the new coronavirus pneumonia, resa machinery implemented a special service parts support program, blowing; Concentric travel, joint resistance to epidemic situation ” The charge of the horn, and all the reza customers together through the difficult times!

& hellip; & hellip;

& have spent & have spent

During the epidemic prevention period, resa introduced 8 safeguard measures and the majority of users together to overcome the difficulties.

& have spent Online customer service more assured

During the epidemic prevention period, all the resa service stations in the country made every effort to ensure the normal construction of customer equipment, and the interactive center (4008183008) provided 24-hour online special line, which was answered by experts and dispatched by the interactive center according to customer needs, and made a return visit every two days.

network platform more intimate

Foton e-home Internet of Vehicles platform opens the online car purchase appointment test drive function, service maintenance, maintenance appointment all cover, at any time to inquire the Vehicle operation information, through the car treasure book easily grasp the Vehicle maintenance knowledge.

accessories priority more careful

Priority is given to the supply of parts for vehicles with construction faults. The emergency order of parts submitted by the service provider clearly refers to the special parts for epidemic situation. Special parts and vehicle chassis no. Rdquo; . The parts orders submitted by the service providers shall be 100% confirmed and delivered to the parts management department by means of WeChat and telephone within 5 minutes. The parts management department shall ensure the first time for processing and coordination.

special relief more heartwarming

Vehicles participating in the ward construction shall enjoy special service activities, the specific contents of which shall be implemented in accordance with the notice on special protection of vehicles for anti-epidemic construction during the Spring Festival; Warm heart rescue can be added to other emergency items, such as vehicle maintenance products, food, medical supplies, etc. (only pump Trucks, cranes).

personnel self-protection more centering

Field service personnel, daily temperature detection, monitoring the body condition, in the guarantee of health, wear masks, gloves for you to do the most healthy service.

technical support more comfortable

Service technical support 24 hours to keep the phone unblocked, express 2 hours to complete the processing, difficult within 4 hours to complete the formulation of the plan; Special emergencies can be communicated and recorded by telephone, welink, WeChat, etc.

more dedication

The five major parts warehouses are doing their best to ensure the supply of parts. The coordination personnel of the parts warehouse have been identified, and the logistics delivery method has been confirmed through communication in advance.

less worry

Scan the qr code online car, car selection, inquiry, professional sales staff at any time online waiting for you to answer questions.

Do you have no clothes and wear the same robe with your son

Whenever

Resa machine always in front

Provide a full range of services for customers

We firmly believe

No winter will go by

There isn't a spring that doesn't come

Concentric entourage, a total of anti-epidemic

Unity, spring flowers open

Previous: Crushing technique: ideal crushing effect comes from professional tools