In 2015, just graduated, full of ambition and the domestic rapid rise and rapid development of the high-altitude work machinery industry happened to meet. & other; This is an industry with great market potential. Throughout the &; Dawn is not identified. So, the right place at the right time to start, let him set foot on the zoomlion heavy work platform after-sales service career journey. In retrospect and outlook, liming said, this is his most valuable choice.
shoulder the heavy burden to protect the customers in east China
In September 2018, after three years of precipitation and accumulation, liming fei came to zoomlion and shouldering the task of zoomlion's after-sales service in east China region. At that time, in addition to the jiangsu, zhejiang and Shanghai regions, anhui, jiangxi, henan and other provinces were in the charge of one man. Liming non recall, just in the peak season of the industry, east China region a large number of Vehicles, zoomlion heavy work machinery on the market, the task is very difficult, almost 3/4 of the time every month are on the road.
In the face of the then zoomlion heavy division high aircraft in east China region weak after-sales force and arduous tasks, dawn has never had a complaint and a trace of slack. On the contrary, he treats every customer more actively and patiently, responds to customers' needs in time, escorts the equipment, and trains the after-sales personnel of the leasing company carefully in the service process to help the staff of customers grow.
& other; In the work, I think the most important thing is to be urgent to the customer, think what the customer wants, the customer things as their own things to do. Then your service will be better and better. Throughout the &; Support dawn non always stick to the post, is such an attitude.
ingenuity service with strength to respond to queries
Now, this section of brave bear heavy burden, not to waste the day and night experience has become the valuable wealth and precious memories in dawn's non-career, including his countless toil and sweat.
First into the east China market, liming non encounter difficulties. In March 2019, a machinery parts company in nantong cooperated with zoomlion for the first time. After simple communication, liming found that the customer for zoomlion's high-altitude work machinery products have concerns, for after-sales service did not trust.
& other; We were just entering the market, and it was normal for customers to have concerns. The key is how you deal with them. Throughout the &; Dawn non said. Liming will be the needs of customers as the first consideration, with excellent professional technology, timely feedback speed and good service quality will eventually turn the concerns of customers into trust, doubt into affirmation.
marketing line “ Solid backing ”
& other; Contact with so many high-altitude operation machinery enterprises, zoomlion's after-sales service is the most cattle! Throughout the &; Often hear customers such praise, as zoomlion after-sales service members of the dawn is very proud.
He always believed that attitude was everything. Liming fei share: during a business trip, the person in charge of an equipment leasing enterprise encountered several equipment operation faults of other brands, but the after-sales service personnel of the manufacturer refused to go to the site for maintenance. Customer helpless, finally contact the dawn non to help solve. < / p > < p > after receiving the customer's call, liming non led the relevant personnel quickly arrived, guide equipment maintenance, the first time to solve the problem, to ensure that the construction period as scheduled, to help recover the high loss of the customer.
After this, the customer to liming and its after-sales team more trust, zoomlion also became his heart the most worthy choice of the brand. Customer: “ Zoomlion is to give strength and sincerity, more importantly, also has excellent after-sales service as a solid backing, let customers buy at ease, with comfort! Throughout the &;
Product and technology are the cornerstones of marketing. & other; Responsibility first, customer first, peace of mind first ” The principle of the product after - sale is zoomlion heavy technology high machinery “ Solid backing ” . After - sales service staff dedication, sweat, contribute to the company's vigorous development.
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