Worker Xu | Wang Chuanshi: Service is always on the way without hesitation!

“Piping hot”Worker Xu

Since 2013, he has been engaged in after-sales service.，His footprints are all over the country.，With 11 years of perseverance and love rush to guard，Ask about the feelings along the way.，He only said four words with a smile.“No turning back”。Whenever and wherever，Just get a call from the customer.，XCMG Roadheader After-sales Service Wang Chuanshi always responds at the first time，Go to the construction site early or late，Solve problems for customers。

XCMG Roadheader is widely praised by customers in the market，All this is inseparable from the excellence of XCMG's service team.、Tacit cooperation and initiative。Wang Chuanshi knows very well：Excellent performance and high quality of the equipment is essential，But the key to winning customers' trust，It lies in the meticulous after-sales service。He precisely controls the debugging of the equipment.、Every detail of maintenance and repair，Ensure that the equipment is always in the best condition，Escort the smooth production of customers。

  Ingenuity service and pursuit of customer satisfaction

The early Roadheader market is facing the winter of the industry.，Wang Chuanshi was assigned to the road tunnel constructed by Dali TBM.，Due to the lack of knowledge of construction technology and method，He often goes to customer sites at one o'clock in the morning.，Every time, the client would ask with concern whether to eat something before going to work.，He always answered without thinking.，Let the site resume production first.，Otherwise, no matter how good the food is, you can't eat it.。“The user's problem is my problem.，Customer satisfaction is my pursuit.。”In his opinion，Every user's problem is urgent.，All need to be solved at the first time.。

The Spring Festival is approaching，The construction site is becoming more and more busy.，Wang Chuanshi went to the construction site very early for on-site inspection.，Understand the construction situation、Investigate potential safety hazards of equipment、Check the construction quality，He takes more than 20,000 steps WeChat every day.。I dare not answer the phone when I look at my family urging me to go home for the holidays.，OnlyFor two words.“Stick to it”。

 Time flies and the pace never stops.  

With the development of roadheader product market,，Wang Chuanshi became handy from his early ignorance of service work.。The road tunnel from Dali、The subway line in Guiyang、The subway line in Urumqi，And then to the diversion tunnel in Shigatse, Xizang.，On the way of pursuing quality and service，His footsteps never stopped.......

“Top up if you need it.！”Wang Chuanshi resolutely headed for the plateau above 4000 meters above sea level.，Despite the severity of altitude sickness.，He doesn't complain about hardship or tiredness.，Meet all challenges。That's all，Wang Chuanshi carries out stationary construction service in Xizang diversion tunnel construction project，For months at a time.，High quality and professional service level and attitude，He has gained recognition from customers and praise from colleagues.。

  Active service is only to teach people to fish.  

2024，In a coal mine in southwest China, the operator made a mistake in operation，The problem of frequent overloading of the cutting occurs.，In order to ensure the normal construction of customers，Wang Chuanshi and the agent's after-sales staff rushed to the customer's site at the first time.，Check the site condition and the cause of the failure，After a series of adjustments to the operation and parameters of the equipment，Resume production on site。Until the customer smiles again.，Wang Chuanshi breathed a sigh of relief.。

“He is a bigot.，You have to teach us.。”Customers often comment on Wang Chuanshi like this.。BesidesRegular visits、TroubleshootingIn addition to daily work.，Wang ChuanshiActive service、Mandatory maintenance，Seize the opportunity to meet with the customer，Repeatedly convey equipment maintenance skills and precautions to customers，And on the condition of the equipment、Conduct special training for operators on troubleshooting and other contents、On-site teaching。It is precisely this high sense of responsibility and dedicated service.，Get him closer to the customer.。

“Service is a long process.，We need to understand the customer's mood.，Understand the customer's feelings，Solve the equipment problem as soon as possible and calm the customer's mood。”Wang Chuanshi used his professionalism and thoughtfulness to make himself unwilling to mediocrity.，WithMost professional、Fastest、Optimal solutionSolve problems for customers，With“Stick to it”Build a strong brand image。

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