Autumn in October，It's the harvest season.。In this harvest month,，The overseas service team of Sany Group is also fruitful.，Especially in our service engineer team.，Many outstanding individuals and teams have emerged.。Today，In an excited mood，Let's share the joy of engineers who have received sincere thanks and praise from customers.。
Golden October in autumn is the harvest season. In this harvest month, Sany Group’s overseas service team has also achieved fruitful results, especially our service engineer team, in which many outstanding individuals and teams have emerged. Today, with excitement, let’s share the joy of engineers who have received sincere thanks and praise from customers.
The recipient of the Customer Appreciation Letter
Customer thank you letter recipients
Zhu Huangzhi Zhu Huangzhi
Zhu Huangzhi, Regional Service Engineer, Nigeria，Stay in the project on the customer island for several days in October 2024，Guide the customer to complete the assembly of the first 450-ton crane，And assist the customer to successfully complete the first operation，Provide systematic operation training for customers until they can use the equipment independently.。Through the excellent service of the first large-tonnage Truck_crane/ 'target='_blank' style='color:blue;'>Truck Crane in Nigeria, Sany has established a good reputation among customers.，Received a thank-you letter from the customer。
Zhu Huangzhi from Nigeria country region has spent several days at the customer’s island project station in October 2024, guiding the customer to complete the assembly of its first 450T crane, assisting the customer to successfully complete its first operation, and then providing systematic operation training for the customer until they can use the equipment independently. Through the quality service of the first large tonnage car crane in Nigeria, SANY has built a good customer reputation and received a letter of thanks from the customer.
Zan Lei Pang Lei
Ji Lei, a service engineer in Zimbabwe, received a customer from the mining area.SKT90SOil leakage due to oil seal of flywheel housing of wide-body Vehicle、Drive shaft bolt fracture failure forced to stop in the center of the mine road.，It hinders the normal operation of Vehicles/ 'target='_blank' style='color:blue;'>Other Vehicles，After the urgent need for after-sales maintenance，Immediately drove four hours to the scene.，In a dusty mine.，Under the scorching sun，At 40℃6 hours of uninterrupted work in a high temperature environment，The vehicle was successfully repaired and put into production.，Guarantee the customer's capacity demand。He is meticulous in his technique.，Work hard without complaint, regardless of working hours.。Its excellent service attitude has won the praise of customers.，Set up a good corporate image for Sany Group。
Pang Lei, a Zimbabwe service engineer, received a request from a customer in mining area that his SKT90S wide-body car was forced to stop on the central road of the mine due to oil leakage in the flywheel shell seal and a broken drive shaft bolt, which hindered the normal operation of Other Vehicles and was in urgent need of after-sales repair, he drove four hours immediately to the scene, in the dusty pit under the scorching sun. Working continuously for 6 hours in a high temperature environment of 40 ° C, the vehicle is successfully repaired and put into production, ensuring the customer’s capacity needs. He is meticulous in technical excellence, and he is relentless in his work attitude regardless of working hours. The excellent service attitude has won the praise of the customer and established a good corporate image for Sany Group.
Zhao Sheng Zhao Sheng
Zhao Sheng, a service engineer in Zimbabwe, received a call from a customer in the mining area.，One at the sceneSY500 Excavator makes abnormal noise due to rotation of Excavator，The sound is very loud when turning.，Customer feedback: Due to the rainy season in Zimbabwe, we hope that our service personnel will arrive at the mining area as soon as possible to repair the vehicle.。Zhao Sheng rushed to the scene immediately after receiving the appeal.，After confirming the problem, he rushed to the Harare warehouse 400 kilometers away overnight to pick up the spare parts.，Repaired the customer's vehicle in two days，Ensure the production requirements of the customer。His quick response and selfless work attitude have won the recognition of customers.，Received a letter of commendation from the client。
Zimbabwe service engineer Zhao Sheng received a phone call from a customer in mining area. An SY500 Excavator at the scene made a loud noise when the excavator was rotating, and the customer feedback was that due to the rainy season in Zimbabwe, he hoped that our service personnel would rush to the mining area to repair the vehicle as soon as possible. Zhao Sheng immediately rushed to the scene after receiving the request, confirmed the problem and rushed to the Harare warehouse 400 kilometers away overnight to fetch parts, and repaired the customer’s vehicle within two days to ensure the production needs of the customer. His quick response and selfless working attitude won the recognition of the customer and received a letter of praise from the customer.
Fan Jinxuan Fan Jinyu
Nigeria National Service Engineer Fan Jinxuan responded immediately after receiving the project demand of the mining area.，Go to the customer site，Abnormal in local network，When communication is extremely difficult.，Handle 365 for the customerHExcavator display screen batch failure。He raced against the clock，The equipment problem was successfully solved before the customer project started.，Adhere to the customer-centric，The service concept of creating value for customers，Has been highly recognized by customers.，And receive a thank-you letter from the customer。
After receiving the demand of a mining project, Nigeria service engineer Fan Jinyu immediately went to the customer site. Communication is extremely difficult due to the abnormal local network. To deal with the batch failure of 365H excavator display for customers, he raced against time to successfully solve the equipment problem before the start of the customer project, adhering to the concepts of customers first and creating value for customers, and was highly recognized by the customer and received a letter of thanks from the customer.
Excellent Overseas Service Engineer in October
Excellent Overseas Service Engineers in October
Juan Carlos Vasquez Lumbi
Local Service Engineer, NicaraguaJuan Carlos Vasquez Lumbi, He works hard on the front line.，Solve the 4 units arriving in the market at the fastest speedsat40cThe problem of reaming cards，And feed back improvement suggestions to the Division，Received unanimous praise from customers。
Nicaragua local service engineer: Juan Carlos Vasquez Lumbi. He worked hard on the front line to solve the problems of four SAT40C articulated vehicles at the fastest speed. He provided feedback to the relevant BU with improvement suggestions and received praise from the customer.
Roberto
Service Engineer, Mexico CountryRobertoActively track equipment arrival date and time at worksite，In order to meet the customer's request to start work in the morning.，Drive overnight for 5 hours to reach the project site and complete it quicklySSP60CInstallation and commissioning of Paver。Recognized by customers for the response speed of SANY。
Roberto, service engineer from Mexico country region, actively tracked the date and time of the equipment arrival at the site. In order to meet the customer’s requirements for starting work in the morning, he drove 5 hours to the project site overnight and completed the installation and commissioning of SSP60C Pavers in a timely manner to meet the customer’s requirements. He has won the customer’s recognition for Sany’s quick response speed.
Zangar and Tglgat
Kazakh Local Service EngineerZangar/Tglgat，Drive more than 1000 kilometers，Go to the Gobi Desert Oil Field Exploitation Area，Undercarriage maintenance for the first oil fracturing equipment in Kazakhstan，Obtain favorable comments from customers。
Zangar and Tglgat, Kazakhstan local service engineers, drove more than 1,000 kilometers to the Gobi oil field exploitation area to carry out chassis maintenance for Kazakhstan’s first set of oil fracturing equipment, which was well received by the customer.
Guo Zhiming Guo Zhiming
Guo Zhiming, Service Engineer, Guinea，On October 15, the customer received a 245 excavator that could not walk unilaterally.，It's the rainy season in Africa，The road condition is very bad，Drive 300 kilometers across mountains and rivers，Urgent needs of customers，Carry the traveling reducer to the site for replacement，From repair application to repair completion，Two days to solve the problem.，Get praise from customer leaders and affirmation of Sany。
Guinea service engineer Guo Zhiming, has received our customer’s request on October 15, one side of a 245 excavator cannot work. During the Africa rainy season, the road conditions are very poor, he drove 300 kilometers over mountains and rivers, with a strong desire to meet the customer’s urgent requests. He carried a walking reducer to the site for replacement. It took him just two days to solve the problem. He was praised by the customer leadership and has won the customer’s recognition for SANY.
Service
On the road of overseas service in the future，May be accompanied by more challenges and opportunities.。We firmly believe，As long as our overseas engineers and teams stick together.，Learn from the example，Carry forward the Trinity“Make every effort，Make the service to the utmost.”Spirit，Continuously improve the technical level，We will certainly be able to achieve more brilliant results in our future work.。
The future overseas service road may be accompanied by more challenges and opportunities. We firmly believe that as long as our overseas engineers and teams are united, learn from the role models, carry forward the spirit of “make every effort to optimize service to the point of excellence”, and constantly improve the technical level, we will be able to achieve more brilliant achievements in the future work.
Let's pay tribute to the excellent engineers.，Keep learning from them.，Work together，Consolidate Sany brand with better service，Provide more excellent service to customers，Let each of us grow in the process.，Strive for common ideals and goals！
Let us pay tribute to the excellent engineers, continue to learn from them, and work together to consolidate the image of Sany brand with better service, provide customers with better service, let each of us grow up in this process, and strive for our shared ideals and goals.
