2024 is the decisive battle of the company.“Turn around and take off the hat”A year of hard work.。Cohesion is realized“Turn around and take off the hat”Aim，It is a solemn commitment made by the Party Committee of the company to the Party Committee of China Communications Group.，It is the duty-bound mission and responsibility of Party members and cadres at all levels.，It is also the common aspiration of all Xizhu people.，It must be achieved on schedule、Completed successfully！At the moment，The company is reversing the schedule.、Keep an eye on the node、Go all out，Protect the month with the week、Protect the season with the month、Protect the year with the season，Make concerted efforts to ensure the full completion of all target tasks，Achieve a decisive victory and turn around losses，Write a new chapter of high-quality development of Xizhu。
Xizhu equipment“Full life cycle”Service is the self-supervision and professional accumulation that permeates all the time in the service work.，It is a refined service.、Value-oriented service as the goal orientation，Multi-aspect consideration and multi-round integrated design，Finally, the product is shipped.、Installation and debugging、Full service chain business of after-sales service and after-market parts transformation。Equipment Branch based on customer demands，Optimize services、Improve efficiency，Guarantee with solid service，Promote the realization“Cap removal project”Target mission。
One、Optimize the standard process of installation and adjustment to ensure safety
Through careful analysis and re-planning of each link.，Reasonably arrange the whole process of installation and commissioning，Make the installation of the equipment as smooth as possible，Overall shortening of installation and commissioning time。Establish strict quality standard system for installation and commissioning，Improve the technical disclosure of installation personnel、Safety disclosure、Management systems such as customer crew maintenance disclosure，After installation and commissioning of each assembly，Carry out meticulous quality checks，Ensure that the equipment is securely installed、The operation is stable、All parameters meet the standard requirements.。
Two、After-sales service takes the initiative and responds quickly
Change from traditional passive response to active attack，From single service provision to diversification、Comprehensive services are moving forward。“Customer-centric”The service concept is deeply rooted in the hearts of the people.，Set up an after-sales service expert group，Establish online and offline early warning and rapid response mechanism for after-sales service，Solve equipment failure in time by relying on the network online，Dramatically reduce response times，It effectively reduces the time and cost of problem handling.；Implementation in overseas markets“Employee simultaneous zone sharing”Service，Establishment of Overseas Service Team for Equipment Services，Including communication and interaction with overseas customers in the same time zone、Necessary prompt on-site after-sales service, etc.；Carry out《Caring line》《Service line》And other equipment inspection activities，Make detailed records、Regular return visits、Improve and upgrade。
Three、Product delivery cost reduction, efficiency increase and smoothness guarantee
Introduce competition mechanism，Negotiation and bidding with multiple logistics suppliers，Choose logistics partners with high cost performance。By signing a long-term cooperation agreement，Strive for more favorable transportation prices and service terms，It effectively reduces the logistics cost of shipping business.；Optimize the planning of shipment and loading，According to the installation and commissioning plan，Reasonably plan assembly for each Vehicle to be delivered，Provided that there is no risk of transport damage to the equipment，Strengthen the dispatching management of Vehicle/ 'target='_blank' style='color:blue;'>Transport Vehicles，Improve the full load rate of vehicles，The transportation cost is further saved；Establish a complete shipping file，Track and manage the whole process of shipping information，Exiting from the warehouse、Loading、Transportation to the delivery site，Each link is recorded in detail and updated in real time.，Ensure the accuracy and timeliness of shipping information。At the same time，Strengthen communication and coordination with the site of installation and commissioning，Make delivery and on-site installation more smoothly。
Four、Efficient Management of Post-market Business Promotes Promotion
To promote standardization、Fine management，Improve the efficiency of the post-market sector，Launch a set of contract list、Contract ledger、Collection income record、Cost records、A post-market management system integrating monthly reports and other functions，Helps managers keep track of department operations at a glance，It provides a powerful weapon for business decision support.，Ensure the efficient operation of the post-market business。Relying on business adjustment，Combination of after-market accessories business and traditional after-sales service mode，Finally, equipment service will be formed as the general hub.、The service mode of connecting the sales centers，Through regular return visits、Service return visit、Technical return visit to understand customer needs，Resolve customer issues，Increase customer satisfaction and loyalty。
Five、Exemplary role models praised for quality service
As the core component of Xizhu brand，Equipment service with its excellent quality and exquisite technology，It has won wide praise both inside and outside the company.，With its consistent professionalism and excellent service quality，Won“Gold Medal Service”“Serve the Iron Army”Wait for the honor label。Xizhu Equipment Service always insists on customer first.，To meet customer needs as its own responsibility，Provide professional、Efficient、Excellent service。2024，Xizhu Equipment Service Team received a total of 17 honors.，12 letters of thanks and commendation，Five silk banners。The mixing service team was awarded by CCCC“Demonstration post for Party members”；Three groups of installation and adjustment services composed of six young employees were awarded to China Communications Group.“Youth Safety Production Demonstration Post”Honorary title；Li Zhijie, an employee of the service department, was awarded“Labor model of central enterprises”Honorary title。These honors are not only a recognition of the work of the service team.，It is also a praise for the spirit of team service.。
The service team of Equipment Branch will continue to uphold“The market is large、Market first“The idea of，Facing the rapidly changing market environment，Always keep a keen insight.，To serve customer needs as its own responsibility，Continuously develop the spirit of innovation，Continuously explore the service mode，Continuously improve service capabilities，Help the company to fully realize“Cap removal project”Aim。
