Customer Care Line: Using Quality Service to Help Customers Pursue Their Dreams (Shantui)

When thousands or even tens of thousands of Taishan push equipment start from the production base， Take it “The most important weapon of the country”Identification of，Go to a wider world，Present“The sea is wide and the fish is leaping，The sky is high for the birds to fly”The grand blueprint.，These blockbuster products never feel alone.，Because the other side of the world，A group with“Shantui Service Engineer”The soldiers of the title are welcoming their arrival with open arms.，Take them to create more abundant value and bright prospects for customers.！

Customer care line

Intelligence、Green、High-end customization….Shantui will save more energy、Environmental protection、Humanized design elements are integrated into the performance of the product.，It's being built with all its strength“Hard target”Brand machine at the same time，Open a multi-dimensional way of caring，Take good care of the product，Surround the customer with love。

This group of services“Busy man”，Take the station as your home，Stay with customers all year round，Treat customers as friends、Relatives，Not afraid of the heat，Not afraid of the cold，Deep into the rainforest，Serve night and day。As long as the customer calls.，We must be around.。What could be warmer than that?。What could be more romantic?。

Please follow the perspective of the editor.，To find the warmth that belongs to overseas service front-line workers.“Confession”。

Russian region（RUSSIA）

Largest overseas market share

Many types of aircraft are gathered here.

Mine、Rainforest、Wind and snow、Ice Sky

Every 100 kilometers, a Taishan Tuihuang appears at the construction site.

Every hundred steps, there will be a figure of Shantui service personnel.

The equipment is in  I'm right here

Africa region（AFRICA）

In spite of the heat，High temperature exposure

They still put professional ethics first.

Lying on the Hot Land to Solve Problems for Customers

Stand in the open field environment to open the classroom for customers

Customers and equipment for them，Equally important！

Americas region（AMERICA）

 15-minute response，Arrive in 2 hours，24 hours to repair

The service personnel use high efficiency.，Fine skills are gaining praise from customers.

They give up the pleasure of the holidays.

Stick to the scene of service day and night

It is a stage for them to display their skills.

Australia region（AUSTRALIA）

 Bend over the muddy ground

A region in danger.

Temper yourself thousands of times.

Only to provide the best、Fastest Service

Customers recognize our services，We guard your path of development！

Indonesia region（INDONESIA）

 Create a service innovation training model

Take into account maintenance、Maintenance work progress

“Hurry up、Quasi、Steady、Harsh”Removal equipment“Lesion”

Not afraid of the distance.，I'm afraid I can't give the customer enough.

Raise the flag of love overseas

CIS region（CIS）

This is the track where the mine card gallops.

This is also the battlefield for Ma Damali to open up territory.

Pry a heavy lever

Debugging complex data

Although the work is complicated，But it's worth it for the customer.

Thailand region（THAILAND）

Explore solutions，Steadily improve forward

Made by local brands，Quality service appears

Coordinate agents to open green fast maintenance channel

Shantui service is always available.

A big country“Zhi”Make，Make construction easier

When a Taishan push product walks in the overseas market

Shantui's overseas service people are full of enthusiasm. 

Accompany on the side，Serve every Shantui equipment owner wholeheartedly

Because we are the embodiment of responsibility.！

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