"Trinity Service Engineer" is the name we guard with all our strength!

September 26, 2024

“In a paranoid manner，By all means，Make the Trinity service to the utmost.！”

“All for the customer”It was never a slogan.，It is also a belief deeply rooted in the hearts of every Trinity person.。

His story

Fujian Service Engineer-Xie Xinlong

August 2011，After six months of professional training and rigorous examination, Xie Xinlong，Officially become a SANY service engineer。In this hot land of Fujian, the machine is given temperature with youth and warm blood.，With 13 years of perseverance and love rush to guard，Ask about the hardships along the way，He only said four words with a smile.“No turning back”。

August ，A mixer Truck of Fuzhou Hongji Concrete Co., Ltd. broke down suddenly.，The maintenance worker of the customer unit tried many times.，The repair was fruitless。Due to the urgent need for production，The customer passes“Sany Customer Cloud”Place a call order，Engineer Xie received the order，The first time to contact customers to provide emergency plans, regardless of the continuous heavy rain in Fuzhou for several days of bad weather.，Drive to the scene immediately.。

Upon arriving at the scene, Engineer Xie immediately began to repair it.，Based on years of experience，Through fault inquiry and analysis，Quickly find the core problem point that caused the failure，Engineer Xie is doing all his best to repair it.，After rain, the guardrail and the ground are wet and slippery.，Inadvertent slip resulting in fracture of the fifth phalanx of the foot，Unable to stand up，The pain is unbearable，In order not to delay customer production，Engineer Xie refused to be sent to the hospital.，Endure the pain，Persist in troubleshooting with the help of the customer，Make sure the equipment is working properly before going to the hospital.。
Because of the serious injury，The doctor asked Engineer Xie to stay in bed for a month.，But he chose.“Rebellion”，Repeated visits to customers on crutches，Always put customer needs first，Ensure continuity of services。Customers were deeply touched by his dedication.，Specially formulated“Great service，Do your best”A silk banner was presented to Engineer Xie.，He also highly praised and affirmed his professional skills.。

During recovery，Xie Xinlong has never been slack.，As long as customers have needs.，He will rush to the scene to deal with it at the first time.。During this time,，He successfully completed four service orders.，One pump Truck was sold in full.，And actively participated in the emergency treatment of six equipment failures.，Ensure the normal operation of the equipment。

During recovery，Xie Xinlong sticks to the front line with crutches.

Xie Xinlong's story of sticking to his post with crutches has become a much-told story within the company.，He is not afraid of the red sun and the cold wind.，Fearless of hard work，Stick to your post，Earnestly complete the entrustment of each customer，Persistence and dedication to guard the perfect operation of every equipment at all times，It not only inspires colleagues in marketing services.，It also deeply touched the customers.。

This is the story of Xie Xinlong.，It is also the epitome of many service engineers.，Countless times with a paranoid attitude.，By all means，Make the service to the utmost.！Do ordinary things well.，Is it not a kind of greatness?。