July 15, 2024
Jinqi,Affirmation and expectation.,It is responsibility and responsibility.
Recently, Sany Heavy Truck East China Branch received three banners for direct service.
With practical action,Highly appreciated by the customer
Let the bright silk banner“Sky and sea are blue”It is even more bright red against the background.、Piping hot
【Do your best Great service】
Ensure efficient operation of the first batch of electric Trucks
March 19,Henan direct service engineer Dai Xiangheng
To ensure that the first 8x4 Normal operation of electric Truck
Coordinate with the Electrical Research Institute、Battery、Vehicle soft control and other engineers
To the sceneCheck all Vehicles
Eliminate the hidden trouble in advance
In order to ensure the fastest arrival of spare parts purchased by customers
He actively coordinated the allocation of warehouses in the surrounding direct service centers.
Squat guard、Coordinate until one o'clock in the morning.
Parts arrive the next morning!
It ensures the normal operation of Vehicles in time.
【Sincere service Escort】
Ensure smooth road testing of new models
Liu Runquan、Liu Bo,Engineer of Jiangsu Direct Service Center
June ,In the new modelSE-In the car-following project of 565
From late night to early morning,Collect data from dawn to dusk
Patiently listen to customer feedback
Timely and efficient completion of various technical improvements
No matter how bad the weather is.,How tough is the environment?
As long as customers have needs.,Will try their best to solve it.
They use attitudes and actions that border on bigotry.
Explain the three services to the customer
The customer speaks frankly:After the purchase of Trinity,To know what really good service is.
【Excellent service Warm customers】
Make every effort to ensure the stable operation of vehicles
Song Xucheng, Engineer of Shandong Direct Service
Early July,In the face of sudden shutdown of the customer's vehicle
He was appointed at the critical moment、Respond quickly
Investigate for hours in the hot sun,Ensure the normal operation of vehicles
Their professionalism and professionalism
It has won high praise from customers
Let customers with practical actions“Choose Trinity,Have no worries in your life”
A brilliant silk banner.
It is not only a personal compliment to the service engineer.
It is also the greatest affirmation of the three services.
Sany will continue to implement the direct service mode.
As a client“Intimate person”
Stick to the front line、Take the initiative、The mission must be achieved!
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