Action Creates Satisfaction, Care Shows Elegance | Shantui Jianyou Customer Care Tour First Stop Harvest
May 06, 2024
For practice“Customer satisfaction is our aim”Core values，Strengthen face-to-face communication and service with customers，Collect customer feedback and suggestions on products and services，Continuously improve product quality and service level，Shantui Jianyou opened with“Make mixing better and customers worry-free”Themed 2024“Customer care line”Activity。With 2024“Customer care line”The sound of the horn，Shantui Jianyou Customer Care Team Visits Hebei Customers at the First Stop。The first team was the first to arrive at Youshan Tuijianyou.“Machine nest”Visit the construction site along the Xiongxin High-speed Railway.。
With conventional wearing parts、With the enthusiasm of sincere service，Shan Tui Jian You“Customer care line”The first team drove more than 300 kilometers to the site of each section of Xiongxin High-speed Railway.，Investigate and understand the use of concrete mixing station in the construction process，Understand the actual needs of customers and the problems found in the use process.，In order to further optimize and improve the company's products。
Just arrived at the destination，The members of the first team came to the No.1 construction site without stopping.，Open a detailed communication with the field operators。They followed the construction crew.，Observe while walking along each conveying link of the material，Check whether there is any omission on the site。Especially to the belt conveyor.、Batching machine、Mixing main machine、Control cabinet and other key positions，They are more rigorous and meticulous in observing the operation of key concrete components.，Carefully ask whether there is any abnormal noise or abnormal phenomenon in the daily material beating process.。
When seeing the continuous production due to，As a result, the wearing parts of the main engine are worn.，They're fighting for customer approval.，Without affecting production，Fast and efficient replacement of wearing parts，The use of equipment is better guaranteed.。Observe all the way、Record all the way，Climb from the bottom to the top of the station.，They do not miss every corner that may affect the use of equipment.，Carefully answered the equipment maintenance in daily management for customers.、Operation precautions、Calibration of measurement accuracy、Material control and other issues，Avoiding the long-term use on site.、Improper maintenance and other problems such as equipment failure occur.。
In order to let the grass-roots operators have a better understanding of the systematic use of the Concrete Mixing Plant,，Every time they enter a construction site, they adopt the form of on-site teaching according to local conditions.、In plain language.，Multiple sessions for operator、Systematic explanation，Popularize the knowledge of concrete mixing station，The complex and delicate operation process and matters needing attention of the concrete mixing station are explained.，It also provides a guarantee for the operator to operate each step in strict accordance with the preset proportion and sequence.。On-site training covers the working principles of the Concrete Mixing Plant、Operation essentials of control system、Operation precautions, etc.，Let the operator not light up“Know what it is”，Also“Know why”，Accurate measurement for Concrete Mixing Plant、Fficient stirring、Stable delivery、Accurate discharge、Automatic detection provides a guarantee。
Three days，The members of the first team worked tirelessly.、Sleeping in the open air，More than ten construction sites。They walked past construction site number two.、Construction site number three、Construction site number four……，Every construction site has left their conscientious and responsible figure.。They may hold a symposium with the person in charge of the mixing station and technicians.，Or conduct on-site inspection with the on-site operator，Or conduct guidance and training for field operators，Or busy free replacement of wearing parts，Or in response to customer questions and needs，Provide solutions or technical support on site，Strengthened emotional connection with customers，Let more customers recognize the products of Shantui Jianyou.，Recognized the service of Shantui Jianyou，Collected more first-hand information about customers' experience and upgrade expectations，Solve some of the practical problems that customers are currently facing，Improved customer satisfaction and loyalty。
2024 Customer Care Tour Continues，Shantui Jianyou will collect feedback and suggestions from customers.，Resolve customer problems in a timely manner，Make targeted improvements to products and services，Continuously provide better service to customers、Better technology and better solutions，Take practical actions to convey the care and warmth of the enterprise to customers，Enhance customer trust in the enterprise，Strive for the High Quality Development of Enterprises。
