High-quality development is to test the effectiveness of the company's reform.“Touchstone”，Deepening reform is to promote the high-quality development of the company.“The golden key”。The drastic equipment reform of Xizhu in 2024，Yes“Lao Xi Zhu Ren”Break through self-awareness in practical work、Change working thinking、High enthusiasm for work，Continue to struggle，Build a leadership、Cohesive force、A new starting point for innovative teams，It is also the company's high quality.、High efficiency、A new starting point for efficient development。
Optimize services、Improving efficiency is to optimize the marketing environment、The construction industry is an inevitable requirement for a unified market.，To speed up the construction of a new development pattern、It is of great significance to promote high-quality development.，For Xizhu Equipment Service，“Full life cycle”Service，It's not just words that stay in words.，Instead, it permeates self-supervision and professional accumulation in all aspects of service work.，Xizhu Equipment Service Conscientiously Understands the Spirit of Reform，Continuously improve the service concept through the transformation of service initiatives，Enabling services，Create value，Bring the reform to the ground quickly。
From“Large area”To“Full coverage”- Visible change -
Xizhu Equipment Service Business Adjustment，In the past“Large area”On the basis of service, service refinement is the main line.，Multi-aspect consideration and multi-round integrated design，Finally, the product is shipped.、An Diao、Four business sectors in the post-market, such as upgrading and transformation of services and accessories，Make the business management functions more targeted，And according to the plate characteristics，Direction of the business plan、The goal is clearer，The orientation is clearer，So as to meet customer demands in an all-round way.，Continuously improve the comprehensive service capability，Comprehensive coverage runs through the whole life cycle concept of Xizhu products。
From efficiency improvement to satisfaction improvement
- Visible change -
Xizhu Equipment Service adopts the concept of full life cycle service，Take the customer as the guide，While improving service efficiency，As close as possible to meet all the size needs of customers。Start from loading and shipment of equipment，Monitor and manage the whole transportation process，Improve the efficiency and quality of transportation，At the same time, employee information is established to update business cards in real time.，Show your identity at the first time at the service site，Strengthen two-way communication with customers，Make targeted service plans according to different customers，Carry out satisfaction return visit after service completion，Continuously improve the temperature of customer service perception management。
From Overseas Traditional Service to Overseas“Employee simultaneous zone sharing”Exclusive customization service- Visible change -
Many overseas customers are in the process of dealing with after-sales service.，Often by distance、Time zone and other problems。According to the idea of reforming the market.，Establishment of Overseas Service Team in Service Department，Realized for overseas mixing equipment“Employee simultaneous zone sharing”Service，At the same time, customers in overseas regions can conduct technical exchanges through social media communication and interaction.、Troubleshooting，It can also arrange personnel to arrive at the site to provide after-sales service according to specific requirements.，So that customers around the world can quickly enjoy the quality of Xizhu brand sharing services.。
From general after-sales service to
Equipment general hub service
- Visible change -
The reform plan of the service department based on business adjustment，Optimize and integrate the resources of spare parts service and traditional after-sales service mode，Finally, the West Building Equipment Service will be the main hub.、The service mode of connecting the sales centers，The service center controls and radiates the whole equipment to provide comprehensive services.，Make the service work more comprehensive、More fluid、More efficient。
The Service Department of Equipment Branch Company contains the essence of the service concept after the whole equipment reform.，Always focus on customer perception，New initiatives through services，Expand the new service mode，Continuously improve the service process，Provide dedicated service to customers，Sunshine Service，Deeply promote the quality and efficiency of Xizhu equipment service，Be the warm-hearted person of customers with practical actions、Intimate person、Bosom friend。
