What qualities do XCMG's after-sales personnel need? Zeng Fumin came to tell you

January 11, 2024

Many people wonder why the after-sales staff of XCMG always have more than seven or eight years of work experience.？Even for ten or twenty years.，Aren't there any new people?？

Crane belongs to high precision.、High-value and high-risk construction Vehicles，Almost all users know that the steel used in the big arm of XCMG is second to none in firmness.，The frame is also quite.“Hard enough”！This is because our emphasis on Vehicle safety is deep in our bones.，High-strength steel can bring strong safety guarantee for everyone's hoisting work.，By the way, it also gives XCMG used cars the advantage of more value preservation.，At the same time, we also require that every XCMG after-sales staff must have more than 5 years of work experience in order to rest assured to serve you.。

Northwest“Warm-hearted”Zeng FuminZeng Fumin is an old after-sales service with 12 years of working experience.，Stationed in Yinchuan，Colleagues think he doesn't talk much.，Calm personality，But Xugong users say he is warm-hearted and lively.，And a chatterbox，That's because he doesn't just fix cars for users.，In the process of repair, the user is constantly told the principle of the fault.，How to avoid it later，Even take the initiative to visit customers regularly to understand the use of Vehicles.，Usually, users have any questions.，Zeng Fumin will answer patiently and tirelessly.，Deeply respected and loved by users，Most of the users in the northwest are forthright.，Many users need to repair their cars and appoint Zeng Fumin to repair them.，Fraternize with him when you're not fixing the car.。

The temperature in Yinchuan dropped sharply in November.，Many people have not yet experienced the beautiful scenery and cold weather in the northwest.，One of Ningxia Universiade CompanyXCADuring the construction of 1600 in the cold winter, there was a sudden problem of oil leakage from the super-lifting winch.，He made a direct call to the Yinchuan office of Xugong.“Ask Master Zeng to come”

Zeng Fumin thought it was a minor fault after learning about the situation.，It should be done in two hours.，But I never thought of it.，He arrived at the scene to examine it carefully and found that，The damaged parts are new generation parts provided by XCMG supplier，Zeng Fumin, who is used to repairing old parts, is not familiar with new parts.，In order to solve this problem.，Zeng Fumin specially contacted the supplier of spare parts.，I went to study for a day.，Finally mastered the maintenance method.，Solve the problem smoothly for the user.，And to be on the safe side.，After re-construction by the user，He's been stationed at the scene.，Respond to emergencies at any time，Fortunately, the project was successfully completed.，There was no problem with the vehicles，User General Manager Li is holding Zeng Fumin's hand.“Old Zeng，The hoisting task was successfully completed.，You did the credit.”