Create a first-class service brand，Create value for global customers。Since September this year.，Created by XCMG for global customers“XCMG Global Service Wanlihang”The grand opening of the event，Xu workers around the world travel across mountains and rivers.、Cross the mountains and the sea，Maintain the equipment of XCMG、Operator training and other high-quality services to customers around the world。
Taufi Kulaman is an XCMG service engineer on a large mine project in Indonesia.，At the moment, he and his colleagues are repairing and maintaining a Xugong equipment.。Just see him“Wang、Smell、Ask、Cut”，With skillful operation，After several times, the cause was quickly found and the fault was quickly eliminated.，Bring the equipment back into production，This made the staff on the project raise their thumbs repeatedly.。
But who would have thought.，It is such a technology.“Da Na”，A few months ago, it was almost.“Xiaobai”。Taufi Kulaman, who just joined the company in May this year，Due to lack of expertise，Can only be given to other XCMG service personnel“Help out”。“We have little contact with the relevant knowledge of electrical hydraulics in school.，I don't know how to read electrical diagrams.、Hydraulic diagram。” Taufi Kulaman said frankly。
“XCMG Global Service Wanlihang”It brought a turning point to Taufikulaman's career.。On the project，More than 20 local young men like him have received systematic training from Xugong service engineers.，And became a master and apprentice with Chinese engineers.。Taufi Kulaman is one of the five apprentices of Han Lihao, a Chinese service engineer.，Maintenance precautions from the beginning，To hydraulic and electrical symbols and explanation of principle……
After a few months.，The boys all got the service engineer of XCMG successfully.“Certificate of completion”，Rapid development of maintenance service technology，The income that comes with it is also greatly increased.。
From“Give a man a fish”To“Teach a man to fish”，This September“XCMG Global Service Wanlihang”Since the launch，XCMG is fully launched“One teacher and five apprentices”Global operator+Thousands of service engineers training action，In more than ten overseas subsidiaries、Project Base Construction Training Center。So far，Nearly 1000 people have been trained.，While vigorously promoting the construction of XCMG's global post-market，It also provides Xugong's help to promote employment in various countries.。
Read ten thousand books，It is better to travel thousands of miles.。Only by truly reaching the customer，Listen to their voices and appeals.，In order to provide better services.。Xiao Li is a service engineer of XCMG European Sales Service Company.。Early in the morning，He drove more than three hours to a project site in northern Germany.，On the projectXE300ENMaintenance of the Excavator。
After that，He paid a special visit to Mr. Frank, the head of the project.，He also helped him install the overseas customer portal on the spot.APP，In this way, you can check the operation status of the device through the mobile phone.，The customer spoke highly of XCMG's meticulous service。
Since the launch of XCMG Global Service Wanlihang，Around the globe，Visits and service scenes like this happen every day.，Through in-depth understanding of customer needs in service，Improve customer satisfaction，And bring back the customer's comments and suggestions in time.，Improvement and optimization of back-feeding products。XCMG comprehensively improves the timeliness of service by changing the number of intelligence to network.、Efficient，Really let customers feel XCMG“Market-oriented，Customer-centric”。
“XCMG Global Service Wanlihang”Period，The global service personnel of XCMG successivelyMore than 70 countries worldwide，Visited more than 3,000 customers，More than 4,000 sets of maintenance and service equipment，Profound practice of Xu workers“Extending the Value Chain Innovation of the Main Industry by Service、To promote global famous brands with internationalization”A firm commitment！
