XCMG is "whole-hearted" responsible for customers! Service personnel technical level assessment project, start!

In order to build a capable and efficient after-sales service team of Road Machinery maintenance station，Promote the service engineer“One specialty and many abilities”Service skills，Meet the requirements of XCMG complete Road MachineryMarket service demand，Continuous innovation of service mode，Insist on providing customers withFull life cycle and full value chainService guarantee，Recently，The road service team of XCMG has planned and carried out the technical level evaluation project of after-sales service personnel of XCMG Road Maintenance Station.。

The evaluation project launched this time，It is divided into 13 test points，Including a total of more than 50 maintenance stations、More than 200 service personnel。The appraisal objects of key projects are the professional and dedicated after-sales service personnel and high-tech product service personnel of XCMG Road Maintenance Station.，The main evaluation items includeService business communication skills、Professional knowledge of product maintenance、On-site problem handling capabilityAnd so on multiple dimensions.。This evaluation will assess the service skill level of the participants according to their on-site comprehensive performance.（Divided intoABCThree levels），To improve the service quality of the team、Improving customer satisfaction has a key guiding role.。

The rating is divided intoShort board training knowledge introductionAndActual combat assessment of on-site maintenanceTwo stages：Combined with the personnel needs of the area where the test site is located、Special training course for product structure formulation，Make up for the shortcomings of service skills；Maintenance practice includes product knowledge.、Working principle, quick questions and answers, and on-site troubleshooting of products, etc.。Both phases comprehensively evaluate the service personnel.Maintenance capability and technical knowledge reserve。The evaluation project includes not only the assessment of service personnel.，It also sets up interaction and feedback links.，Collect relevant suggestions for product improvement、Service management recommendations, etc.，Good for the teamCollaboration awareness and management levelThe strengthening of。

Development of Technical Level Evaluation Project for After-sales Service Personnel of XCMG Road Maintenance Station，It is the practice of XCMG Road Service Team.“Customer-centric、Market-oriented”Strong confirmation of the concept，It is also constantly shaping.、Promotion“Serve wholeheartedly”Solid measures for brand image。
With the increasing demand for services in the construction machinery industry,，The professional level of XCMG's road aftermarket services continues to deepen.，The service field has been continuously broadened.。Through skill assessment of team members，It is conducive to improving the skills, knowledge and service level of all service personnel.，Help improve the teamService quality and customer satisfaction，So as to achieve better market performance.。Creating Service Value with Profession，Win the trust of customers with true feelings，To build a first-class service platform in the industry and prepare for empowerment。

Previous: [Product style] Fangyuan HZS 90 box mixing station exported to Benin, Africa

Next: Jini Parts Online Mall is newly launched