Recently，With“One stop to all directions·Make the mixing better”Shantui 2023 Customer Care Activity with the theme of Shandong、Anhui、Zhejiang、Shanghai、Jiangsu and other places，Drive more than 4100 kilometers，Visited 16 sites，Climb、Inspected the Concrete Mixing Plant、Stabilized Soil Mixing Station and other 25 sets of concrete mixing equipment，Drawing the first piece of Shantui Jianyou Customer Care Tour in 2023 with the persistence of moving forward bravely“ Loving heart ” Map 。
Shandong Travel Meticulously Eliminates Hidden Dangers
▌The Care Team of Shandong Railway Station arrived at the construction site of Jilai High-speed Railway and the reconstruction and expansion site of Jiguang High-speed Railway.。As the first high-speed railway in the city,，The construction of Jilai high-speed railway has attracted widespread attention.。At the same time，It is an important passageway connecting Jinan and Guangzhou in the north-south direction.，The reconstruction and expansion of Ji-Guang Expressway bears the weight of people“Enhance the road experience，Get safe、Fast、Convenient way to travel”A wish。As an enterprise serving the construction of key national projects，The application of Shantui Jianyou Concrete Mixing Station can not tolerate any mistakes.。
▌At the construction site of Jilai High-speed Railway，Clean and tidy venue、The well-maintained equipment shows the solid work style of Jilai high-speed railway customers.。The members of the first team carefully inspected the use of on-site equipment.，Production parameters have been revised according to customer requirements.，Ffectively guarantee that use of client equipment。
▌At the reconstruction and expansion site of Ji-Guang Expressway，The members of the Caring Bank explained the matters needing attention in the maintenance of the main engine on the spot.，Corrected customer maintenance errors，Reduced daily maintenance costs for customer，Deeply affirmed by customers。
Traveling to Anhui to Solve Difficult Problems in a Bold Way
▌Second stop，The members of the customer care team came to Anhui.，More than ten sets of concrete mixing equipment in the construction of Hezhou Expressway and Chizhou Highway and Railway Bridge。
▌At one of the construction sites of Hezhou Expressway，As the bid section is nearing the end，The awareness of field equipment maintenance is gradually weakened，Some wearing parts of the main engine are worn.，The problem that the abnormal alarm was not handled in time occurred in the production.。The first team of the Customer Care Bank immediately searched for the problem.，Abnormal alarms are eliminated，Explain the seriousness of the alarm problem to the customer，Other problems of the customer equipment are avoided.，Normal production order has been maintained.，Be praised by customers。The stationmaster said gratefully.：“We didn't pay attention to the equipment alarm today.，I'm just doing the finishing work in the near future.，Thank you for coming in time.，Help us predict the risk of using the equipment.，So we can go faster.、Get better at the task at hand，Thank you so much, Shantui.！”
Zhejiang Bank Strengthens Environmental Protection and Eliminates Risks
▌Farewell to Anhui，The members of the customer care team immediately drove to Zhejiang.，Visited Kezhu Expressway、Hangzhou-Shaoxing Yongyue East Road Interchange Project and Hangzhou Commercial Mixed Construction Site。
▌At the construction site，When the service engineers checked the use of the field equipment in an orderly manner, they found that there was occasional dust overflow when the field equipment worked.，Immediately proceed with the site investigation。After careful investigation，They found that the dust collector was in poor working condition.、The soft connection at the screw conveyor connection is loose，Requires replacement and maintenance。So they replaced the new dust collector without stopping.，Timely connect the site conveying position，Ffectively eliminate that environmental protection risk，It provides a strong guarantee for customers to maintain a good site construction environment.。
▌In Shanghai，They do a good job of on-site maintenance.，Train the customer；In Jiangsu，They corrected the problem that the cement silo could not be fully loaded due to the customer's misoperation.……The service engineers of Shantui Customer Care Bank have helped customers solve one problem after another with their own efforts.，So that customers can easily solve the problems they have encountered or avoided in advance without leaving home。With the most sincere service in exchange for one after another customer praise.，It really came true“Customer satisfaction is our aim”Core values，It is also fulfilled with action.“Make the mixing better”A sonorous promise。
▌More than 20 days are full of travel.，Day and night for more than twenty days，More than 20 days of high morale……The sun is scorching like fire、The rain and wind can't stop them from moving forward.，Customer Care Line Has Only a Starting Point、There is no end。Feel the needs of customers with heart、Care for customers with affection。Shantui will remain true to its original aspiration、Adhere to ingenuity，Intelligent manufacturing of fine products、Serve the customer，Let more customers recognize Shantui Jianyou with whole-hearted service、Trust Lai Shan Tui Jian You、Choose Shantui Jianyou，Hand in hand with customers to decorate the country、“Loading and mixing”World，Laugh to see so many beautiful rivers and mountains.！
