Not long ago，Sandvik officially released the comprehensive use of artificial intelligence.（AI）、Cutting-edge manufacturing solutions、The first sculpture created by first-class knives and so on.，It caused a great sensation.。Actually，This is just the tip of the iceberg of Sandvik's use of artificial intelligence.。In order to prepare for the challenges ahead,，Sandvik for many years.，Has been researching and developing artificial intelligence.，It has also become a support center for artificial intelligence and automation.。
Invest a lot of resources，Development and implementation of AI-based systems
“Sandvik has acquired a number of industry-specific software companies，These companies are the pioneers of artificial intelligence.。”Sandvik Artificial Intelligence and Automation Support Center（CFE）Person in chargeRahul KediaSay。“We are devoting significant resources to the development and implementation of AI-based systems，Data engineers are also being recruited.、Data scientists and other professionals working on various AI-based developments。Through the artificial intelligence and automation support center established last year,， We will work with Sandvik business areas and departments to accelerate the application and development of artificial intelligence and automation.。”
CFEWork closely with various business areas and departments，The focus is to support them in developing services and products.，Improve customer efficiency and productivity through artificial intelligence and automation，And ultimately bring new revenue to the group.。KediaSay：“CFEPlay a key role in it.，It brings expertise from other similar initiatives within Sandvik.、Skills、Capacity and knowledge sharing are integrated.。”
Use remote monitoring services，Identify impending failure
Sandvik Mine and Rock Technology's remote monitoring service is one of Sandvik's first significant AI services.，It has been adopted by many customers，And the group has added new sources of income.。
“We use artificial intelligence to identify when mine equipment will fail.，Then tell the customer to carry out normative maintenance or replace spare parts in advance.，So as to prevent the occurrence of accidents.。”Manager, Global Productivity and Reliability Centre, Sandvik Mining and Rock Technology SolutionsEsa MattilaTalk about。
“We send data to the cloud through connected devices.，And then identify。Artificial intelligence models can understand such large-scale data，And give the customer a quick understanding of exactly what will happen and what needs to be done.，This is revolutionary.。”MattilEmphasize。
Remote monitoring services enable customers to significantly improve efficiency and reduce costs。Take a customer's actual usage as an example.，This service has increased the utilization rate of mining equipment by 15 percent%，Reduced the cost of using the equipment by 20 percent%。MattiSay：“This is a huge step forward.。Due to the early identification of the fault，This greatly reduces the frequency of machine failure.，Less spare parts can also be consumed。”
Last year，Customer use of remote monitoring services increased by 50 percent%。MattilaSay：“The number of customers using the service is growing further.，Customers understand that we are able to，Bring new value to its operation。”
Identify new customer opportunities
In addition to predicting equipment failure，KediaIt was also noted that，AI can also improve customer efficiency and productivity in other ways。“Artificial intelligence can be used to optimize production processes，Improve energy efficiency and supply chain management，It also helps customers identify new opportunities for growth and innovation。The more data we store,，Artificial intelligence is increasingly automated.。”
Simple automated task，Repetitive in nature，There is a predetermined algorithm，ButCEFA lot of new attempts are being made.。“We have added new technologies such as intelligent document processing and conversational artificial intelligence.。At present，CFE's Focus is on moving from more traditional automation to intelligent process automation and end-to-end business process automation。”
“This is done through design thinking and workshops with businesses for rapid process scanning.，So that they can understand the biggest challenges they face.。”KediaExplain。“We are currently supporting a facility in the United States to evaluate over 500 processes.，To see if it is possible to automate parts of the process or the entire proces。”
Create a safe working environment
While the automated process may cause some people to worry about future job opportunities,，ButMatillaPoint out，Services that support artificial intelligence will make the work environment safer.。
“With artificial intelligence，We can automate the process，In order to recognize what happens next in real time.，And ensure that resources and tools are available for people to carry out their responsibilities more effectively。It ultimately makes the process safer.、More sustainable、More efficient。”MatillaSay。
CFEAlso working on tasks such as establishing agile frameworks in AI and automation and Sandvik generic processes and procedures。
“Stand at the forefront of artificial intelligence，We have helped some of our customers improve their productivity.。”KediaSay。“In the future，Artificial intelligence will help Sandvik provide more customers with various advanced technologies.。Through continuous optimization of technology and capabilities，Including better decision-making、Reduce costs、Improve security、Optimize supply chain and personalize customer service，AI will also help us improve the quality of our products and services.，Thus creating new sources of revenue.，Improve our competitiveness。”
