Truck Life | Liu Yubiao: Stick to Family Service and Be the "Escort" of New Energy Heavy Truck Users

March 30, 2023

“Hanma Technology insists on providing users with full life cycle service guarantee.”，In an interview with Liu Yubiao, Shanxi Regional Service Manager of Hanma Science and Technology，He said，As the pioneer of new energy heavy Truck，Hanma Technology has rich and effective after-sales service experience in the field of new energy heavy Trucks.，Become a solid operation for the majority of new energy heavy Truck users“Escort”，It is welcomed and recognized by customers.。

Provide one-stop service Let the Vehicle operate efficiently as soon as possible

“Shanxi is one of the areas with better development of new energy heavy truck market in China.，It is also one of the key markets of Hanma Technology in the field of new energy heavy trucks.，It has a large market.，High after-sales service requirements, etc.。”Liu Yubiao introduced，“After-sales service guarantee for new energy heavy truck，Compared with traditional energy heavy truck，More specialized，And more stringent。”So，Hanma Technology proposes to carry out differentiated layout，Establish an integrated network，Provide one-stop service。How can we provide one-stop service?？Liu Yubiao's Service Guarantee Case of Shanxi Aluminum Industry，This paper introduces how Hanma Science and Technology provides intimate service guarantee for customers.。Early 2020，Shanxi Aluminum bought 20 cars.H7 Pure electric Tractor。After delivery of the Vehicle to the dealership，Liu Yubiao carefully carried out a complete set of Vehicles.PDICheck，Ensure that the vehicle does not“Sick”Deliver to the user，Ensure that the user can license the vehicle smoothly。If the vehicle is the latest model，Before he delivers the vehicle,，Conduct product and after-sales service training for the dealer's staff，Make sure they have a clearer understanding of the new model，Contribute to sales and after-sales services。Liu Yubiao is before delivery.，It also needs to be based on vehicle characteristics.、The Operation Line of Shanxi Aluminum Industry、Characteristics of cargo carried, etc.，Work out a customized after-sales service guarantee plan，Including the construction of service network，Product training for customers and drivers，Make clear arrangements for the guarantee of accessories.。“We require that before the vehicle is delivered to the customer，Service stations must do a good job in the reserve of necessary accessories.”，Liu Yubiao introduced。Secondly，Upon delivery of the user's vehicle to，Liu Yubiao is also working with the service manager of the service station and the service personnel of the big three power suppliers.，To the motorcade driver of Shanxi Aluminum.，Conduct product training。At the same time，Depending on the number of vehicles，For new users，Schedule 1-One to one car following service for 2 people，To enable the driver to quickly understand the characteristics and precautions of the vehicle，Ensure that every driver develops good driving habits.。In addition，Through a car-following service，It also enables service personnel to quickly solve all problems encountered in the initial stage of vehicle use.，Ensure the vehicle is transported in the best condition。

Practice hard to move internally and lay a solid foundation Build a high standard after-sales service level

In addition to the one-stop delivery service，Customers need more long-term security services，Generally, these services are provided by service stations.，The level of service stations directly determines whether customers can get high-quality service.。The principle of Hanma Science and Technology for the construction of new energy heavy truck service stations is to build only one first-level service station within 50 kilometers.，50-Encourage the construction of secondary stations within 100 kilometers。At the same time，Service stations must complete the service station company policy by the regional service manager.、Maintenance skill training and technical maintenance ability training of relevant supporting manufacturers，And qualified acceptance，After the normal operation and maintenance requirements of the vehicle can be guaranteed，Before it can be officially put into operation.。Hanma Technology's Most Important Requirements for New Energy Heavy Truck Service Stations，Technical ability of maintenance personnel。First，An electrician is a must，Hold the low-voltage electrician certificate issued by the local emergency management Bureau.。Secondly，Maintenance personnel must go to Hanma Technology Headquarters for training and certification.。If not qualified，Come back next month to continue the training.，Until you pass the exam，Obtain the certificate issued by the headquarters，Be eligible for vehicle maintenance services。To ensure the timeliness of after-sales services，Hanma Technology has also introduced the policy of accessories bank.，And established“Company General Treasury、Provincial Central Bank、Service station”Three-level spare parts reserve system is the main system，At the same time, the reserve system supplemented by the assistance of supporting manufacturers。Take the service station as an example.，Service stations must store at least 2000 yuan worth of necessary accessories for each vehicle.（If the number is less than 20，Each car is required to store at least 5000 yuan worth of necessary accessories.）。O as to ensure that after the vehicle breaks down,，Timely access to maintenance services，Solve the problem quickly。At present，Hanma Technology has built a general library.，30 regional center libraries，40+Parts dealer，780+Accessory banking system of service station。Among，Total spare parts reserve exceeds 1.800 million yuan。In addition，Hanma Science and Technology has put forward strict requirements for the timeliness of fault resolution.，If the general fault is solved within 8 hours,，Solve major faults within 24 hours，Replace the large assembly and solve the problem within 72 hours。

Cooperate with EIC suppliers to improve service guarantee capability and timeliness

Liu Yubiao said，In the era of new energy heavy truck，Battery、Big three power suppliers represented by motors，More independent in theory，But in fact, it is not independent.。Because the products purchased by customers are provided by Hanma Technology.，If a failure occurs，I will call the service station of Hanma Technology at the first time.。So，Hanma Technology as the Main Engine Factory，Dispatch service station technicians to solve the problem first，If the service station can't handle it,，It can be judged according to the previous period.，Contact the regional service manager of the supplier respectively，Carry out further inspection and maintenance，Until the problem is finally solved.。“The ultimate goal of all our measures and work.，Solving problems for customers is the first priority.。”Liu Yubiao said。So，Hanma Technology encourages its own service network to take into account the service network of the three power suppliers.，Or expand the service stations of the three power suppliers into their own service stations.，Maximize the timeliness of after-sales services。“Maintenance personnel at such service stations，Not only the training and certification of Hanma Science and Technology，There is also training and certification for EIC suppliers.，It can comprehensively improve the ability of maintenance personnel to solve problems。”Liu Yubiao said。At the same time，Hanma Science and Technology as the Main Engine Factory，It will also conduct regular spot checks on the spare parts reserves of the service stations of the three power suppliers.，Check the safeguard list，Ensure that the supplier also has a certain spare parts reserve.，Improve the timeliness of after-sales service。It is Liu Yubiao's family service.，Shanxi Aluminum Industry is very satisfied with the products and after-sales service of Hanma Technology.。“In the process of communication with Shanxi Aluminum Industry，They have always trusted and reassured the products and services of Hanma Science and Technology.。”Liu Yubiao said，“It has also successively purchased 36 pure electric heavy truck products of Hanma Science and Technology.。”With“Double Carbon”Continuous advancement of the goal，Sales in the new energy heavy truck market continue to increase.，Hanma Technology will continue to insist on product performance innovation、Innovation of operation mode，Build“Vehicle、Electricity、Station”Integrated operation ecology，To provide users with integrated solutions for new energy heavy trucks，Comprehensively improve after-sales service capability，To provide users with better service，Tamping“Leader of Green Intelligent Heavy Truck”Status，Promoting the Transformation and Upgrading of Green and Low Carbon Transportation。