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Service commitment from Lingong Philippines engineers: "My job is to satisfy customers"

February 09, 2023

GilbertIs the agent of Lingong in the Philippines.CIVICSenior service engineer of the company,Full-time responsible for temporary products,He has participated in the technical competition held by Lingong and achieved excellent results.。

Since working for temporary industrial products,GilbertKeep learning,Be bold in innovation,The enthusiasm for serving customers has never diminished.。In order to better serve customers,Whenever Lingong launches a new product,He will learn first.,Consult the temporary work team if you don't understand the problem.。With his positive attitude and thoughtful work, he really made customers feel it.“Major、In time、Caring”Lingong's overseas service concept。

One time,Customer calls at 11:00 am for a service request,Emotions are eager and excited。At this time,The personnel in the area are all off duty.,But customers have needs.,You have to deal with it in time.。After discussion,I was the first to think of Jean.GilbertTo deal with。Although it was very late.,ButGilbertPromise as soon as you get the notice.,And drove to take us with him.。

When we arrived at the client, it was nearly 12 o'clock.,ButGilbertStill full of energy,On the one hand, actively communicate with customers.,One side and we analyze the problem.、Investigate the cause。With our help.,GilbertWith rich experience and exquisite technology,Overcome the adverse effects such as dim light at night,The problem was solved in less than two hours.。

When leaving,The client's tight brows unfurled.。He said sincerely.:“The professionalism and maintenance skills of the temporary workers are really great.!We usually use the car very frequently.、The intensity is great,I saw how you did today.,I'm relieved。”

  

Talk about this late night service.,GilbertSay:“This is what I do.。Only to satisfy the customer,That means I've done my job.,And have more experiences like this.,I can learn more, too.。

Customer recognition is the driving force for Lingong's continuous progress.,Shandong Lingong will uphold“Customer-centric”The idea of,Serve customers wholeheartedly in the whole process,Through continuous innovation,Strive to build reliable、Energy saving、Cozy、Intelligent quality products,Meet customer needs to the greatest extent,Work together with customers to achieve a win-win situation!

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