October in Xinjiang is the peak season for tourism.，At this time of year，The high-speed railway station was blocked.，Tourists come from all over the country.，Taste the Turpan fruits、Enjoy the beautiful scenery。However，The sudden outbreak of the epidemic swept across most of Xinjiang.，“No one picked the fruit，The street is deserted.”。
October tenth in the afternoon，Toksun, Turpan, XinjiangThe temperature has dropped to zero.。Lu Jingcun, a direct service worker of Sany Heavy Truck in Turpan, received a call from the captain of the Montenegro motorcade.，Report that the Vehicle is out of order and temporarily unable to drive。Lu Jingcun, who received the call, was at a loss.，Very anxious，The epidemic situation is under control，He was trapped at home.，Unable to go out for rescue，What can I do?！
I can't turn on the heating at the thought of the car breaking down.，The temperature is below zero，The driver must be cold.！Calm down，Comb your thoughts，Lu Jingcun immediately created a group.，Responsible engineer for research and development of Sany heavy Truck、Team leader、The driver pulls into the group to communicate.，Perform remote troubleshooting and lockout。Pass byVideo remote investigation in just 15 minutes，The final lock is the fuse blow of the four-in-one controller.。
However, the accessories are far away from the Vehicle failure.Direct service center 30 km away，The service engineers were in a hurry.，The epidemic situation is under control，Unable to deliver accessories to the site。
Time goes by minute by minute.，The temperature is getting lower and lower.……Lu Jingcun, a direct service worker of Sany Heavy Truck, firmly believes that“Poverty leads to change，Change leads to success，Tong Ze Da”，There are always more ways than difficulties.！He immediately sent a message to the tram captain.，Explain that the parts for epidemic prevention and control cannot be delivered to the scene for the time being.，Let the captain quickly arrange the driver to the roadside to find a car back to the team to warm up and keep out the cold.。
At this time, the sky was covered with snow.，The road was thinly covered with snow.。The cold wind is bitter，But it did not disturb Lu Jingcun's thoughts.，Considering that there are still goods on the car that have not been unloaded.，His heart gives birth to one.“Risk plan”，Customer's consent is required。That's the customer recently.Two Sany electric heavy trucks of the same type were repurchased.，The car is already in the line.，It has not been licensed for operation due to the epidemic.。
He patiently communicated with customers on the phone.，First, remove the safety of the four-in-one controller of one of the new cars.，Change to the faulty car，Remove the fault。After unsealing，Add new parts to the new car immediately.。After the customer listens，Very much agree with what he did.，And laughedThe three service personnel are not only on call.，And able to improvise.！
So here's the problem.，Who is going to remove and replace it?？The current epidemic situation，It's not easy！Lu Jingcun immediately thought of the same.Firmly believe“Sincere service、Customer-oriented”Brothers of Sanyi Jinghong Service Station，Although they also have travel restrictions.，But the service station doesLocal driver resources。
So Lu Jingcun joined Sany Jinghong Service Station.、The team leader contacted a man who was passing near the broken car.“Proficient”Truck driver，Remote video guided him to remove the new car insurance and successfully install it on the faulty car.。The Vehicle finally returned to normal.！
Good things come and go！The original simple disassembly and assembly insurance is incomparable at the time of the epidemic.“Tough”。The current epidemic situation，Sany Heavy Truck's sincere service can also be delivered in other ways and ultimately impress customers.，Infect strange drivers passing by，Everyone has great love in their hearts，Work together to make the impossible possible.！
