Five 100% Promote Yuchai Service to Improve Quality, Speed and Efficiency

To improve service efficiency，Yuchai service system has been implemented since 2020.“Service whole process management”Programme，Relying on intelligent service system and 95098 customer service team，Achieve 5 100%。

100%Intelligent dispatch

In Yuchai，All service requests are centrally managed，And that optimal match service station is intelligently recommended through man-machine combination.，Achieve accurate and rapid dispatch。Pass 100%Intelligent dispatch，Customer service requests will be responded to more quickly by the service station、Better symptomatic solution。

100%Process tracking

To carry out“5-minute response，30 minutes out，1.5 hours in place”Service commitment，Yuchai Service Progress 100%Tracking，Supervise the escalation of abnormal problems，Coordinate internal and external resources，Quickly meet customer needs，Closed-loop service request。

100%Technical support

Yuchai has a team of 60 service engineers.，At the same time, 526 service elites have been trained nationwide.，Problems that cannot be judged and solved at present，Real-time online call processing，100%Meet the requirements of remote guidance or on-site technical support in each area。

100%Accessories are visible

Pre-delivery through accessories，Yuchai has achieved 100% inventory in each region%Visualization，In addition，Promoted“Flash delivery”Service，Ensure that accessories are in place within 4 hours in the province，Greatly reduce customer standby times。

100%Closed-loop evaluation

Service closed-loop evaluation represents customer satisfaction with Yuchai service.。Yuchai associates document settlement fees with customer satisfaction，The whole process of incentive service station“Customer-centric”To carry out service work with the concept of，To further improve the quality and level of service.，Make customers worry more.、Satisfied。

Previous: Qatar World Cup, "Weichai Team" is coming!

Next: International Lingong | "Lingong Huang" shines brilliantly in the Indian market