November 24, 2022
To improve service efficiency,Yuchai service system has been implemented since 2020.“Service whole process management”Programme,Relying on intelligent service system and 95098 customer service team,Achieve 5 100%。
100%Intelligent dispatch
In Yuchai,All service requests are centrally managed,And that optimal match service station is intelligently recommended through man-machine combination.,Achieve accurate and rapid dispatch。Pass 100%Intelligent dispatch,Customer service requests will be responded to more quickly by the service station、Better symptomatic solution。
100%Process tracking
To carry out“5-minute response,30 minutes out,1.5 hours in place”Service commitment,Yuchai Service Progress 100%Tracking,Supervise the escalation of abnormal problems,Coordinate internal and external resources,Quickly meet customer needs,Closed-loop service request。
100%Technical support
Yuchai has a team of 60 service engineers.,At the same time, 526 service elites have been trained nationwide.,Problems that cannot be judged and solved at present,Real-time online call processing,100%Meet the requirements of remote guidance or on-site technical support in each area。
100%Accessories are visible
Pre-delivery through accessories,Yuchai has achieved 100% inventory in each region%Visualization,In addition,Promoted“Flash delivery”Service,Ensure that accessories are in place within 4 hours in the province,Greatly reduce customer standby times。
100%Closed-loop evaluation
Service closed-loop evaluation represents customer satisfaction with Yuchai service.。Yuchai associates document settlement fees with customer satisfaction,The whole process of incentive service station“Customer-centric”To carry out service work with the concept of,To further improve the quality and level of service.,Make customers worry more.、Satisfied。
Recently,In Wuhu, Anhui,Zoomlion's 70 diesel counterbalance forklifts have been loaded one after another,Long queues of more than 20 counters,Departure for overseas shipment。The products will be delivered to local customers in Saudi Arabia.,Handli
Recently,Rabe of Zoomlion(RABE)The company carries a turnover plow.、Power Harrow and Other High-end Agricultural Machinery Appeared in GermanyAgra2024 Leipzig Large Agricultural Exhibition,Highlight the charm of century-old ingenuity,Causing widespread
With the acceleration of urbanization in China,,The state pays great attention to urban construction.,The General Office of the State Council aims at the lack of infrastructure in old urban residential areas.、Housing conditions are backward、Prominent p
April 18,Guangdong Construction Machinery Factory Co., Ltd.(Hereinafter referred to as Guangdong Construction Machinery)Deputy Secretary of the Party Committee、General Manager Lu Kai,Chief Engineer Zhao Wozhou、Vice General Manager Wang Youxiang an
Copyright Notice 2002-2024 global-ce.com Construction Machinery Online. All rights reserved.
Address: Room 901, Building C, Ruipu Mansion, Hongjunying South Road No.15, Chaoyang District, Beijing.100107 P.R.China