Cummins: winter customer care, unlimited service, more than fine "core"

November 10, 2022

Since October，Cummins carries out a series of after-market customer care activities，Including double eleven motorcade inspection，Industrial four-stage knowledge training，UseeLu CumminsAPPCar Networking Function Helps Kangyou's Efficient Attendance，Kangsheng Oil Channel Dealer Business and Capacity Improvement，For end users in all regions of the country、Support and assurance for fleet customers and dealer partners。During the event，Cummins Sends Senior Service Engineer、Special service Vehicles rush to the north and south of the Yangtze River，Will be true“Core”True Service Delivered to Cummins Customers。

To be more efficient、Convenient service for fleet customers，Cummins conducted a month-long engine tour and customer visits nationwide.:

·Customer care

Through a customer forum、Equipment patrol inspection、Care activities such as Vehicle inspection of logistics fleet，Accurate docking of customer needs，Solve customer problems in the field；

·Equipment inspection

Visit Zhongtong Express、Zhongyuan Logistics、Bashu Logistics and other logistics enterprises，Conduct fleet equipment inspection，Eliminate Vehicle worries，Ensure efficient operation of transportation；

·Service guarantee

Arrange Cummins authorized service station with rich experience and excellent qualification，Provide exclusive service guarantee along the Double Eleven；

December 1，Off-road four-stage emission regulations will be fully implemented，For the cost of equipment that customers are concerned about、Topics such as maintenance services and technology upgrades，Cummins organizes engine maintenance training，Take advantage of live streaming、Combination of offline caravan and video，Help users and dealers to understand relevant knowledge and regulations。

Not only that，Cummins will also target fuel、Engine oil、Urea、Continuous training and communication on key topics of customer concern such as post-processing，Help customers to better achieve efficient operation in the four stages of off-road，Bring more benefits。

Mobile as an enabling service network and end userAPP，eLummins User Edition has been officially launched，“Car networking experience hall”Fully open to users。At the same time，In order to better serve users，The Cummins team also developedAPPUse of training exchange activities，Help users use it betterAPPNew features。More and more users register and bind vehicles.，Carry out health inspection on vehicles、Fuel consumption management、Remote upgrade，The operation is more convenient，Driving is more comfortable。

·Module one：eAttendance

“Physical examination”Function，Real-time monitoring of key systems and components of the engine；“Intelligent maintenance”Function，Assess the working condition of equipment through big data，Provide personalized maintenance advice；

·Module two：eFuel saving

“Fuel consumption scores and driving behavior recommendations”Function，Relying onIndustrial Big Data Customization Algorithm Library，Provide professional fuel consumption analysis for equipment，Evaluate fuel saving opportunities，It can also analyze personal driving data through multiple dimensions.，Provide precise and personalized driving advice，Effectively reduce fuel consumption；

·Module three：eUpgrade

“Calibrate and renew”Function，Calibrate and upgrade through mobile phone remote operation，Enjoy a better experience in 5 minutes。

eLu Cummins，Really“Core”True service，Cummins aftermarket winter care activities are still in full swing.，All-round customer care is all around you！