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Sincere service of Zoomlion: fearless of wind and snow to relieve customers' worries, fearless of difficulties to gain trust

November 08, 2022

November 2021,There is a heavy snow in the northeast.。On the construction site of Changchun construction plant,A Zoomlion service engineer braved the snow to climb up the auxiliary arm of the equipment with his bare hands.,Be fearless of the wind and snow and relieve the worries of guests,He is one of the thousands of service engineers of Zoomlion.——Chen Yanlu。

Cherish the dream of youth  Become a Zoomlion Service Engineer

As a teenager, Chen Yanlu was like every boy.,Have a mechanical dream.,My favorite cartoon is Transformers.。As an adult, he saw a Truck_crane/ 'target='_blank' style='color:blue;'>Truck Crane under construction by chance.,The flame of Transformers in my heart is also burning.。Because I majored in mechanical engineering.,So Chen Yanlu took advantage of the 2009 Zoomlion Jilin Security Center to send out his resume and enter the job when recruiting in the talent market.,The story of him and Zhonglian has gradually begun.。

Maintenance of construction machinery is very hard work.,Field rescue、It is a common practice to rush to repair the construction site.,Regardless of wind, frost, rain or snow,As long as there is a customer need, ready to go to the scene.。This is totally different from his ideal mechanical dream.,The gap between reality and imagination made him give up.,But every time the maintenance is completed, the equipment like Optimus Prime can operate normally.,Look at the smile on the customer's face.,His heart is full of pride and honor.。This feeling made him firm in his belief.,And decided,This Zhonglian Road,Keep going。

Climb up the upper arm in the snow  Win customer praise and trust

This heavy snow in 2021,It is the heaviest snow in Northeast China in recent years.,Sudden ice and snow not only bring troubles to people's travel,It also brings a severe test to the equipment that needs to be constructed in the snow.。Noon on November ninth,Chen Yanlu is discussing with his colleagues to take advantage of the snow.,Let's get together in the evening.,It is the time to express the prospect of stewed goose in an iron pot.,Suddenly I got a 400 dispatch call.:One is transferred from other places.ZTC950 Truck_crane/ 'target='_blank' style='color:blue;'>Truck Crane working in the snow,The crane arm can't be recovered during construction.。After receiving the work order,Chen Yanlu gave the customer a brief understanding of the situation at that time.,Promise the customer that he will arrive at the scene as soon as possible.,Hang up the phone,Chen Yanlu tidied up his equipment.,He rushed to the construction site without stopping.。The site is only 50 kilometers away from the construction site.,But because of the weather, it took two hours to arrive at the scene.。

  

Chen Yanlu climbed up his big arm in the snow to solve the problem for the customer.

The construction site is in the factory building of Changchun Construction.,The factory building is being capped。Due to a sudden heavy snowfall,In order to avoid loss,Party a requires that the work must be finished today.,Everything went well at first,Just as the last two sets of material were being hoisted,The boom was found to be unable to retract。Chen Yanlu is based on the rigorous work of Zhonglian service engineers.,First, the equipment was checked again.,Finding the cause of the problem is the same as your own guess.,The arm pin of the equipment was stuck and could not move due to the extremely cold construction environment。In normal operation, the jib should be flattened and the jib pin should be pressed down by external force.,It can be lifted,But there are obstacles all around the scene.,Obviously, it is impossible to flatten the boom.。

Faced with this situation, customers are burning with anxiety.,Look at the customer's sad face.,Chen Yanlu seemed to think of something.,Then ask the customer if there is a safety rope on site.;The customer looked at the big arm that had been covered with a layer of snow.,Then he looked at Chen Yanlu's resolute look.,I know in my heart,The service engineer had to climb up and solve the problem of the arm pin by himself.。For safety reasons, the customer said to find another Vehicle to carry out the work.,But under Chen Yanlu's repeated insistence,,Or did you bring the safety rope?。Chen Yanlu said nothing,Tie the safety rope to yourself.,Climbed up the jib to deal with the problem.。

After maintenance,Customers have expressed great praise for him.:“The service of your Zoomlion is really awesome.,My heart is warm.!Look at the sweat all over me.,I was scared by your operation just now.。The service has to be Zoomlion.,There's nothing to say!”

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