Sany Heavy Industry Co., Ltd.: Sincere Service | Urgent for Customers, Emergency Spare Parts for Customers at Night

Sany Heavy Truck Handan Hongyuan Sales Service Integrated Core Service Station、Beijing, Tianjin, Hebei and Inner Mongolia(Medium）Kunpeng Central Library，It is the only comprehensive system in Hebei Province.，The company is located atGNational Highway 514、Beijing-Hong Kong-Macao Expressway、Between Qinglan Expressway and other important transportation hubs，Sufficient accessories、The maintenance equipment is complete。

On September 19, Sany Heavy Truck Handan Hongyuan Service Station received a call from a customer to report that the Vehicle could not start under high voltage on the way.，Handan Hongyuan Electrical Engineer Video with Customers Immediately，Remotely instruct the customer to query the fault code，Initial diagnosis by video，VehiclesCANThere is a problem with the bus。

The car was parked on the internal road of the steel mill due to the customer's breakdown.，Affect traffic near the intersection，Urgent customer repair needs，Handan Hongyuan Maintenance Master and Sany Heavy Truck On-site Service Engineer，Take all tools and accessories to the site for emergency treatment。

Because the customer isRequest for repair for the first time，Don't know how toAPPPlace a work order，In the absence of a work order，The service engineers decidedBe anxious for the customer、Do special things，First rush to the scene to solve the problem。

Handan Iron and Steel Group needs to brush his face to enter the gate.，This puts the maintenance engineer in a difficult position.，After communicating with the team leader，At the steel millEmergency security report，After registering the relevant information，The maintenance engineers were finally allowed in to carry out the repairs.。

In remote video，The maintenance engineer initially determined that there was a problem with the Vehicle bus，After the parts carried by the resident service engineer are replaced，Power-on test: other controllers have returned to normal.。

However，The replaced parts can not be brushed in when the program is brushed.，It turned out that the driver had neglected to discover the details of the fault.，Not mentioned in remote communication，The maintenance master did not bring the relevant accessories.。Therefore，Urgently contact Handan Hongyuan Service Station to deliver relevant accessories to the scene。

It is not safe for users to drive and park on the roadside at night.，The stationmaster of the service station personally drives the relevant accessories to the scene.，Peak night time，It's usually nearly an hour's drive.，The stationmaster arrived in only 40 minutes.，Quickly replace the accessories.，Vehicle brushing is normal，Multiple tests are normal，The fault is completely removed，The maintenance engineer was relieved to give the car to the driver.。

The driver watched the maintenance engineer busy all the way.，Very moved，Frankly speaking, I've been driving a truck for so many years.，First time to experience such a professional、In time、Intimate after-sales service。 

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