Liu Zheng: "a Good Hand in Service"

After-sales service is the final process of marketing.，It is also the beginning of re-marketing.，It is a long-term process.。

From workshop assembly plant to service front line，Liu Zheng always understands the importance of after-sales service.。2018，He chose to become an after-sales service engineer.。For four years，He has been stationed abroad for 1300 days.，The footprints are all over Inner Mongolia、Tibet、Yunnan and other regions and Africa and other countries。

Remove all obstaclesBow into the game，Always respond to customer needs

Once at the Julong Copper Mine in Tibet at an altitude of 5400 meters.，Action delay of one equipment，Liu Zheng received the news and immediately drove to his destination.，It was ten o'clock at night.，Temperature-25°；Due to the strict speed limit in the mining area，It takes him an hour and a half to drive less than fifty kilometers.，Finally arrived at the destination。

Liu Zheng relies on excellent skills and rich experience.，Check the possible fault parts step by step.，Quickly judge that the controller is damaged，Needs to be replaced。However, the spare parts warehouse cannot be set in the mine.，Therefore, the warehouse is set under the mining area.，In order to put the equipment into production as soon as possible，Ensure the construction progress of the customer，Liu Zheng drives alone to pick up the replacement.。It was two o'clock in the morning when the equipment was working properly.，His hands and feet were so cold that he almost lost consciousness.，Liu Zheng said“This is what we should do.”，A few numbers，It fully demonstrates the professional attitude of XCMG service engineers.。

XCMG's Large Mine Cars Operate in Tibet Mining Area

Crush all difficultiesAscending dimension thinking，Make the work more detailed and solid

On the Africa Project，Due to the shortage of materials、There is a big difference in diet，Plus the mosquito infestation，Liu Zheng lost 10 pounds in less than a month.。Be that as it may，He still goes to and from work every day.，Spot check equipment，Deal with equipment failure。

Liu Zheng found that local drivers in Africa had bad operating habits.，Therefore, the corresponding operational specifications have been formulated.，Posted in the cab of each piece of equipment，And regular operation training for drivers.，Effectively improve the attendance rate of equipment。In the face of equipment failure，He often gives feedback to the company's R & D and puts forward feasible suggestions.。During the stay in the mine，Liu Zhengyi serves“High efficiency、Zero mistakes”Word of mouth，Win praise and recognition from local customers。

In daily life，Liu Zheng always insisted“Keep charging”，In-depth study of the working principles of various models of the company，Thoroughly understand the hydraulic diagram and circuit diagram，Deal with the failure with half the effort。

These 1300 days，Liu Zheng will be full of enthusiasm every day.、Devote oneself to one's work with high morale，Every project he serves has received unanimous praise from customers.，Greatly enhance the loyalty of global customers to XCMG Mining Machinery，Make the most important contribution to the internationalization of XCMG。

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