October 18, 2022，Cummins China announced，For national six and off-road four stages of Vehicles，Launch a comprehensive service guarantee upgrade initiative，Help customers win in the new stage of emission upgrade，At the same time, a new service brand commitment was issued. – “eLu Cummins True Core True Service”。Vice President of Cummins、Nathan Shi, chairman of China、Leaders and distributors of five business divisions of Cummins in China、Service technicians and other representatives witnessed this important moment.。
User first Provide customization、Diversified product and service solutions
As a century-old enterprise，Cummins insists on the spirit of continuous innovation and the quality of lifelong trust to help customers succeed.。With the global concern about climate change and the introduction of China's double carbon target,，The industry and market are facing opportunities and challenges brought by stricter environmental protection standards.。We have entered the era of the sixth national standard for Vehicle use.，The four stages of non-road will soon be fully implemented.，The market puts forward higher requirements for product and service support.。Cummins Launches Strategy to Customize and Develop Products for Market Demand and Application Environment，This strategy has also been implemented in the service sector.，Establish multiple service modes for different application markets。
Stone Nathan said：“As emissions escalate、Energy diversification、Interconnection、Innovations such as automation，The industry is changing rapidly，We must react quickly.、And provide the power and technology to meet customer needs。At the same time，We need to proactively upgrade our service capabilities，Aiming at the diversified needs of users and the new empowerment brought by technological innovation，Forward planning、Customized development system solution。”
Lin Jing, general manager of Cummins East Asia Distribution Division, said.：“Service is Cummins' most affectionate guardian to users.，It is the most powerful verification of Cummins brand.。We will Cummins emission control.、The technical core of fuel consumption optimization and power system integration is fully integrated into the use of equipment.，Provide end users with efficient solutions for the entire life cycle。”
Aiming at the needs of users in China's local market，Cummins has established a clear diversity、Differentiated service mode。In the mine、Oil and gas fields、Shipping、Railway and other markets，Cummins' On-site Service Close to Customers，Provide stable service support、Customized full life cycle operational optimization solution；In the automotive and construction machinery market，Cummins and the main engine factory、Together with dealers and other partners，Professional service engineering technology、Reliable system service skills、Intelligent digital tools enable the realization of efficient attendance。
All“Core”Guard Publish“eLu Cummins True Core True Service” Brand promise
Cummins combines user survey feedback，And in-depth insight into user service needs，Released a new and upgraded service brand commitment：eLu Cummins True Core True Service。
With core technology、Digital empowerment、System collaboration supports comprehensive service guarantee，Cummins brings new service experience to all users，Deliver more business value to partners and end users，Let's go fast、Intelligence、Reliable service is always with the user。
Activity site，Shen Xianbo, Director of Service System and Capability of Cummins East Asia Distribution Division, deeply interpreted the core content of service brand.：
“eRoad”Yeah, too“All the way”Meaning。We use“e”The networking of the road and the guarding of the road，Let every user feel that Cummins is close at hand，The whole journey is worry-free。
“Really”It is the commitment of Cummins' century-old integrity to every user.；“Core”Stands for Cummins Power，It is also the heart of every Cummins person to the user.。“True core”That is“Sincere”，“Serve the real core with sincerity”，Representing our attitude to communicate with users、Behaviour and capacity，We strive to create true service.。
Start from the core Escort customers to win in the four stages of non-road
Globally，Cummins has more than 20 years of experience in maintenance support and efficient attendance of advanced emission equipment.，It also has successful practical experience in China's six national road Vehicles.。For the upcoming off-road four-stage，Cummins from Product Delivery to Service Network，Have been carefully deployed.。
For the needs of Chinese users，Cummins Continues to Upgrade Diagnostic and Service Tools，Digital Enabling Helps Improve Service Capability、Enabling partners to build a comprehensive service network，Provide full life cycle service support for customers to increase efficiency and reduce costs。
Service commitment：
5 minutes to respond to customer voice
7*24 hour service hotline support
Standard aging maintenance from common fault to difficult fault
Customers can track the service status in the whole process
Service Network：
3000+Cummins System Authorized Distributor
18 Cummins Provincial Customer Support Centers
Core parts centers throughout the country/Parts storage
High-powered service station close to the front line of customers
Service capability：
Full-process post-market services
Full power system support
Undifferentiated service support
Intelligent service systems and tools：
Service alert
Pre-diagnosis segment analysis
Software upgrade
Intelligent diagnosis and maintenance
Professional customized training：
X+2+YTraining model
eLu CumminsAPPOnline courses
On-site practical training
Caravan sends training to the front line
East Asia Service Technology Laboratory
Service Engineering Development：
Channel preparation for new engine products
Solutions to engine quality problems
Service expert consultation：
A service team that has been working in China for more than 40 years
Cummins China Service Joint Special Task Force（SWATTeam）
Multi-level support from global engineers and technical teams
Service parts guarantee：
Dynamic demand forecasting
Adequate stock of parts
Efficient logistics experience
Customized green channel.
At a new point in time，Cummins will uphold“eLu Cummins，True Core and True Service”Service brand concept，Continue to use the quality of real materials.、Genuine and effective support and genuine concern，With partners“eRoad”Peer，Serve the truth with sincerity“Core”。
