Thirty Years of Ingenuity | From "Xiaotang" to "Laotang", Tang Songbai and Sincere Ingenuity Interpret the Service Responsibility of Zoomlion
August 31, 2022
“Industry is skilled in diligence.，Wilderness in play；Xing Cheng Yu Si，Destroy Yu Sui”，This is the slogan of Tang Songbai when he participated in the second Zoomlion Service Star Selection in 2019.。Whether in the workshop or in the process of after-sales service for customers，He said so.、Think like this.，Do it all the more so.。
January 2003，Tang Songbai Joins Zoomlion，Engaged in assembly fitter in the assembly plant of Construction Hoisting Machinery Company。2011，Zoomlion breaks world record，Built the world's largest Tower Crane for the Maanshan Yangtze River BridgeD5200-240，Tang Songbai also started a new journey with the special team to serve the Ma'anshan project in Anhui Province.。
▲Tang Songbai is carrying out equipment maintenance.
From workshop assembly fitter to after-sales service，It is not only the change of post that brings Tang Songbai.。“At first, because it was on the production line.，Very proficient in hydraulic parts and other structural parts，But I'm not very familiar with the mechanical circuit.，At that time, my heart was still very perturbed.。But now that you're on.，I want to do my best.。”Tang Songbai recalled.：“At that time, I took the time to learn circuit knowledge.，Installation and debugging on one side，While consulting the experts in the special team.，Practice your professional knowledge and skills bit by bit.。”
▲Tang Songbai is carrying out equipment maintenance.
From the first time to do after-sales service unfamiliar with the tension.，Get in the back and get it.，Tang Songbai's professional skills are constantly improving.，From the production line.“Professional Talents”Into a service.“All-round expert”，It shows that the service personnel of Zoomlion dare to face difficulties.、Be good at overcoming difficulties、Sincere service attitude and responsibility。End of serviceDAfter the 5200 Maanshan Project in Anhui，In this way, Tang Songbai stayed in the regional service post.，And I've been doing it for more than ten years.。
Regional service work，Most of the time, we have to go to the scene to deal with it.，Running around different construction sites all the year round regardless of the severe cold and heat.，Don't say it when you are busy.“Do two things at the same time”，Wish I had three heads and six arms.。During the delivery of a new aircraft，Tang Songbai instructed his colleagues to deal with equipment failures by video.，While carrying the shallow position to the scene.。Due to rain and early sunshine, there is a lot of water on the construction site.，Accidentally stepped on the pile hole of the construction site.，Fortunately, the aperture is not large.，Half of Tang Songbai's body was stuck at the entrance of the cave.。After struggling to climb out.，Tang Songbai found that his leg was scratched by the steel bar at the entrance of the cave.，After a brief inspection，No injuries to the bones and muscles.。So he wrung out his trousers and went on to the equipment installation site.，Until the equipment is commissioned and delivered to the customer，I went to the hospital to treat the wound.。
▲Tang Songbai is carrying out equipment maintenance.
In more than ten years of after-sales service，Tang Songbai is not only 7*24 hours a day to guard the customer's equipment、Ensure the smooth progress of the project；It also actively promotes the construction of the company's ecosphere.，Organize and deliver training for corporate alliance clients。With solid professional foundation and skills，Be conscientious and conscientious、Diligent working attitude，Tang Songbai got the client.、Recognition from colleagues，Fitter from shop“Xiao Tang”Become loved by colleagues、Trusted by customers“Lao Tang”。
Never slacken on problems.、Never let go of exceptions.。Tang Songbai was awarded Excellent Employee of Zoomlion Construction Hoisting Machinery Company in 2018，Service Star of Zoomlion Construction Hoisting Machinery Co., Ltd. in 2019，2021 Excellent employee of Zoomlion。“What makes people more happy is their own growth and affirmation from colleagues and customers.。”Tang Songbai said.，It will continue to unswervingly guard every equipment of Zoomlion with professional skills and attitude.、Every promise.、Every original aspiration。
