Yu starao, a 33-year-old man from shandong province, has been working in leiwo for 14 years and has been engaged in service for nearly 10 years. Over the years, he has traveled widely to contact with clients, which has given him enough career sensitivity. The quality of products is improving, and the professional level of customers is also improving. This does not make us more relaxed, but requires us to further improve ourselves. Throughout the &;
In these years, yu stao has witnessed the product quality of lei wo step by step to the international first-class, in his words, lei wo product quality improvement is a ldquo; Cleaning & throughout; , eliminate defects, eliminate customer dissatisfaction, at the same time to eliminate not dedicated to improve the service engineer. High quality means continuous learning and continuous renewal.
Just like improving the quality of products, the quality of service engineers themselves has to be improved through continuous learning. In November 2012, when the weather in hubei turned cold, yu was sent to a stone factory in zhushan county, shiyan city, which is located in a scenic spot. < / p > < p > the scenic area is not allowed to open to traffic, yu stao and colleagues had to walk to the nearest customer location. The customer has two levo loaders. One of them, FL936F, wobbles slightly when turning. Although it is not a shutdown fault, it is very time-consuming to detect, such as hydraulic pressure, driving habits of the driver, driving speed and so on. On the other hand, the parts and testing equipment have not been put in place due to the steep mountain roads and scenic spots.
That night, Justine moved into a house used to guard the fields. The house, built of stone, has less than four square metres of space and cracks in the walls. Yu stao covered the kang with hay and bamboo leaves and covered it with old quilts given by clients. Late at night, the cold wind blew into the house through a crack in the stone. & other; It is such an environment, do not live also want to live. We have to be there to meet the needs of our customers. Throughout the &; "Said Justin.
In this stone house, starr stayed for two nights until he completely solved the problem for the client. It was the first time he had suffered so much in the early days of his career. & other; That experience greatly improved my adaptability, and I feel less bitter in any harsh environment after that. Throughout the &; Justin laughed.
Four years after his duty in zhushan, Mr. Yu was assigned to a steel plant in hebei province, where he was already a senior service engineer. The steel plant is a major customer of levo. It purchased 10 FL956H loaders in the first phase. Both the leaders and yu attached great importance to the service.
But to starr's surprise, after entering the steel plant, there was no place, no warehouse, no cleaning tools, no protective devices, no circuit diagrams for the service team. After reporting the situation, the company promised to give the best support to the service team and told them to do a good job. Encouraged, yu and his colleagues decided to stand on their own two feet.
With the support of the company, the service team built a 200-square-meter warehouse in a month and rented containers as offices. Electric welding machine, cutting machine, air planer and other equipment have been in place, every day inspection site never neglect. Because of the quality of levo's products and services, the steel plant buys 10 loaders almost every month, and by the time hustao left, more than 60 levo loaders were operating in the steel plant. & other; Even now, our service to the steel plant continues. Throughout the &; Justin yu said. This experience taught me to believe, to believe in the company behind me, and to believe in my ability to overcome difficulties. Throughout the &;
In 2017, a client personally delivered the banner to justao's office. When justao was out on duty, the client took a photo and sent him a message, saying: Lao yu, you've done a good job. Throughout the &;
The client is xiao Yin, who was 19 years old and still young when yu first contacted him. Due to his young age and lack of experience in engineering machinery, yu stao and his colleagues often answered the young man's questions, such as maintenance knowledge, oil selection, how to do the pipeline, the performance of the car, etc. Yu stao knew everything and soon became friends with the young man. & other; We still keep in touch and trust each other very much. Throughout the &; Justin yu said: Therefore, I think the best relationship with customers is that their service quality can make customers willing to become friends with you. Throughout the &;
Over the years, yu stao continuously. Cleaning & throughout; , to eliminate cowardice, to eliminate the lack of confidence, to eliminate the traditional concept of customer relations, these are in stao since the beginning of the industry through the ldquo; Cleaning & throughout; Progress made. Nowadays, the understanding of service engineer in justao is that when customers and agents meet difficulties, they should stand out and make decisions quickly, so as not to let customers complain or the brand be damaged. In the future, he is looking forward to a new level of service quality improvement.
