An epidemic has disrupted the rhythm of people's lives. During the fight against the epidemic, many industries were temporarily shut down, but the green channel, medical transport, cold chain and express delivery Vehicles to ensure people's livelihood could not be stopped for a moment. After the extended version of the Spring Festival holiday after the resumption of work, we are also experiencing the largest scale of the people home cloud office, the body by sticking to the rear support anti - ldquo; Plague & throughout; .
Due to the change of working mode and the road closure in many areas during the epidemic, on-site support is limited. However, as long as the health machine is not stopped, technical support will be fully online on 7X24, providing efficient, accurate and proactive preventive service guarantee based on big data. At the same time, through big data analysis of the main stop and transfer points around hubei region, optimize the deployment of regional service resources, and have the intention to carry out the work of automobile engine physical examination and maintenance in advance, to achieve ldquo; If you want to do something well, you must first use your tools. .
During isolation, the digital enabling service supports
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In times of crisis, cummins customer service centers are on call 24/7, and digital products are like a service engineer. Clairvoyance & throughout; , the engine operation data collected at high frequency can not only clearly present the current engine situation of the user to the service engineer, but also record a large amount of historical information, so that the service engineer can be in person when analyzing problems.
Not only that, through artificial intelligence technology, big data machine computing, accurate identification of abnormal data points, let service engineers in the processing of problems. Fast wind ” Work efficiency has increased more than threefold.
He also started the company while working remotely. Remote service PK contest ” Every day, there are online PK service engineers in each region, and invite expert team comments, guidance, efficient and accurate for customers to solve problems. At the same time, it is also a full digital service combat. Big training & throughout; .
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digital comprehensive upgrade of service support in epidemic area
Dongfeng cummins “ Special policy ” Outbreak response to provide better support for users friends, overcome difficulties, su orted transportation lifeline, also put forward the very period of 2 hours after repairing the target (usually eight hours after the repair), dare to set this goal during outbreaks, dongfeng cummins service digital transformation, especially the combination & other; Cummins digital service three-piece package ” :
1
Remote calibration and upgrade: in this era of software technology boom, if our mobile phones do not upgrade the software for a period of time, there will be card lag, new functions can not be used and other problems. Engine is the same, at any time to install the latest engine software, is the reliable guarantee of attendance. The remote calibration and upgrade technology developed by cummins enables customers to simply operate the keys on the Vehicle and complete a software upgrade in 5 minutes without leaving the home, continuously optimizing engine performance, improving Vehicle attendance, reducing cost and increasing efficiency. In line with the resistance & other; Plague & throughout; During, & other Zero contact & throughout; The aim of the.
{2 _1}
Online expert: anyone familiar with the service should know that if you can find the root cause of the problem, only some parts need to be replaced and the repair time is not long. However, due to the shortage of on-site tools and the lack of professional maintenance knowledge of drivers, problems cannot be determined remotely. Therefore, it is necessary to arrange service personnel to the site for fault diagnosis, and then go to find parts and maintenance tools.
Cummins online experts, based on cummins accumulated more than two million service cases over the years, through fault code and collected engine operation data to determine the cause of the fault remotely, and then arrange service personnel to carry out on-site repair, greatly reducing the repair time. Even in the case of “ Difficult cases ” , can also be like the hospital expert consultation, through remote service expert online video consultation, combined with the engine data analysis collected by the on-board terminal, can guide the front-line service personnel to solve the problem without leaving home.
3
Remote health check: just like we go to the hospital for physical examination every year, cummins sets up a physical check sheet for the engine by collecting engine operation data, so that users can know the health status of the vehicle at any time for maintenance and repair.
