Serve Wanlihang Customers and Send Cool | XGMA Launches 2024 Concentric Circle Customer Visit Activity

Service Wanlihang  Customers send cool and refreshing

    Recently，XGMA held the launch meeting of Concentric Circle Customer Visit Activity。This kick-off meeting is based on“Serve Wanlihang customers to send cool and refreshing”As the theme，Designed to examine the pulse face to face，Bring gold medal service to customers wholeheartedly，To further enhance the value gains of customers using XGMA products。

Let's take a look~

    At the meeting，Participants reviewed the results of the concentric circle visits over the years through video.。Since its inception in 2009，XGMA's Concentric Circle Visit Activity has been developed for many years.，Go deep into the front line of grass-roots users，It is deeply rooted in the market.，It has already become a service brand with XGMA characteristics.。

Members of the XGMA Concentric Circle Service Wanlihang Working Group come from several core departments.，And divided into action teams based on regional markets.。Each team works together.，Over the past 16 years, he has traveled all over the world.。

     Activities go deep into the construction site of users，Zero distance contact with users，Understand requirements and usage，Collect market information，Provide guidance for market expansion。At the same time，Set up special training courses for upgrading service skills according to the actual situation，Enhance the professional competence of relevant personnel。    As of May 2023，The global trip total of the activity has exceeded 20 millionKilometer，Direct beneficiaries exceed 30000 nameUser。    Cai Qibing, Assistant General Manager of XGMA Service Parts Department, reported the purpose of this activity.、Travel plan、Membership、Work items and matters needing attention。Participants spoke actively.，Zhou Gongshu, General Manager of XGMA's Domestic Marketing Department, stressed in his speech that the quality of activities must be ensured.，Expand activities to depth and breadth，Build a good customer relationship。 

     Liu Huanshou, president of XGMA, said in his concluding remarks.，Concentric circle customer visit activity is a concrete manifestation of the influence of customer care.，We must persevere in carrying it out.，Create more efficiency for customers、More convenient services。    In addition，General Manager Liu emphasized that the activities should be carried out with a focus on caring for customers.，To provide customers with a full range of support and services；All kinds of work should practice standardized operation.，With higher requirements、Stricter standards、More practical style,Pay Close Attention to the Visiting Work。     This kick-off meeting laid the foundation for XGMA's Concentric Circle customer visit activities.，From the middle of April，The visiting teams will set out one after another.，The visit is expected to last two months.。XGMA will continue to improve its service quality.，Provide better support to customers。

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