XCMG: Worry-free Concrete Trade | Li Dongliang: "Retrograde" in the Snowstorm of Jincheng

Three years，3 mixing stations、15 pump Trucks、100+A mixer Truck，2-hour arrival rate 100%，Completion rate in 24 hours 100%，Customer satisfaction 100%……This is the service engineer of XCMG.——Li Dongliang，Since entering the front line“Achievements”。

Strong，Return home with excellent skills

2020，Li Dongliang from Shanxi to Xuzhou，After a series of training and XCMG service engineers“The old bring the new”After，It has rapidly grown into a new force of XCMG service engineers.，Return to home，And opened his way to service.。

“Take every training seriously、Opportunities for growth，Study very hard。”This is the impression of the old masters on Li Dongliang.。Whether it's boring theoretical knowledge in the company.，Or the maintenance from dawn to dusk in the roar of first-line machines?，Li Dongliang is always firm in his goal.，Persist in improving one's ability。

Minus 20℃，Stick to the front line with high efficiency

“Ingenuity for you，The concrete line is worry-freeThis sentence is not a lip service.，We also need to use our own ability to practice.。”

December 2022，Datong Encountered the Strongest Cold Air Since Winter，The outdoor temperature has dropped toMinus 20℃。Three in the morning，Li Dongliang was awakened from his dream by a rapid ringing of the bell.，Because of the weather，A pump Truck broke down and could not continue construction.，And that pipe is bloc.。After receiving a call from a customer，Li Dongliang immediately picked up tools and spare parts and rushed to the scene.。

↑ Frozen concrete

After arriving at the scene，After a series of inspections, Li Dongliang，Quickly carry out maintenance tasks。Because the weather is too cold.，The task of unblocking the pump pipe is very difficult.。In order not to delay the construction progress,，Li Dongliang made a prompt decision，Directly make a fire to boil hot water on the spot，Then use hot water to dredge the pump pipe.。Go throughThree hoursRepair，The pump truck finally restarted.。

Completion rate 100%，“Suit the remedy to the case”Win trust

Three years of front-line work in Shanxi，Li Dongliang is deeply trusted by local customers with excellent maintenance technology and sincere service attitude.，Established good relationship with customers，For three consecutive years, the completion rate of spare parts sales tasks has exceeded 100%。

What is the secret of being trusted by customers?，Li Dongliang thought about it.，Replied：“Be responsible for your customers.，There are different maintenance plans for each customer.，For example：The customer understands the equipment，It is necessary to analyze the importance of maintaining equipment for him.；The customer does not understand the equipment，Then give an example of the harm of not maintaining on time.，Guide the customer to the equipment，Improve maintenance efficiency。”

Across mountains and seas、Traveling thousands of miles，Tens of millions of XCMG service engineers stick to their original aspiration，Ensure the efficient operation of each XCMG concrete equipment，The road to customer success，Escort！

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