2022, The epidemic continues to recur，Carry out offline centralized training and learning，It has brought many obstacles.。And in recent years，With new equipment、New technology、New technology is applied more and more in the field of construction projects.，Customers are also faced with improving competitiveness.，Pressure to reduce cost and increase efficiency，More attention is also paid to the maintenance knowledge updating and operation skills upgrading of operators and equipment managers.，Training needs are also more urgent.。
Face the challenge，Wirtgen China's technical support and training team, as always,”Close to customers”As one's own duty，Keep exploring、Break through，Innovation in the form of training、Optimize the training content system according to the needs.，Respond to need，Only to better meet the needs of customers and agents，Provide more targeted，Productive Training Services。
Next, Xiaowei will take the fans who love learning to have a look.，What kind of answer did our professional technical support and training team deliver in 2022?，What are the new measures?？
2022 Wirtgen China for customers、Agents and internal staff held 108 offline training sessions，The number of participants was nearly 4,000.。Carry out a series of online training，For up to 79 training topics，The total number of participants reached more than 12,000.。
At the same time, it also uses Wittgen China's WeChat public number and tremolo number channels.，Release the operation specification of the involved equipment、There are 31 videos explaining the use of skills and maintenance.，Solve some practical and common questions for industry customers in a simple way.。
From point to area，Innovative training concepts
Guided by the Wirtgen Group Training Framework，2022 Technical Support and Training Department refines training groups，Enriching training forms，Targeting Skill Improvement，Fully consider the actual skill level and training needs of the trainees，Develop a training curriculum system。
Refine training groups for customers 、Agent engineer、Parts sales staff and Wittgen engineers，Compulsory or optional courses for specific groups，Online or offline courses。
Training of accessories and service personnel to improve customer service quality
Practice“Close to customers“The concept of service，It can not be separated from the excellent skill level and meticulous and thoughtful service consciousness and norms of the spare parts and service personnel of the manufacturers and agents.。
Starting from quality service，To be reliable、In time、Major、Intentional and standard“Five-dimensional service”As a yardstick，In 2022, the Technical Support and Training Department carried out a series of special thematic training.，Hold 40 training sessions for new products of Wirtgen Group，Service standardization&10 times of standardized training for handover，At the same time, 8 engine training sessions were organized to actively respond to the fourth engine emission standard of non-Road Machinery.，Agent engineer level training 4 times。
These advanced and targeted training，Consolidate the business foundation for the technical talents of the agent team，Promote the improvement of technical level。Increase the knowledge reserve，Dealer engineers with updated skill levels when solving problems with customer，Ability to be more efficient、Better service quality，Save time and cost for customers。
At the same time，Full understanding of the equipment by the accessory salesperson，Full understanding of product design，It is undoubtedly of great benefit to provide efficient after-sales service to customers.。Technical Support and Training 2022 Training on new products of the WIRTGEN Group for accessory sales personnel、Service level improvement training and other special training sessions。
Trainer training boosts training sinking
To promote the growth of excellent service personnel，Create a good competitive environment，Technical Support and Training Department organized 3 sessions of trainer training for dealer service personnel，While promoting personal growth，It also provides strong support for the agent company to reserve outstanding talents.。
Customer operator training skills drive equipment benefits
Based on theoretical knowledge of operation and maintenance，At the same time, the core skills of special equipment are explained.，Customer training aims to improve the operation and maintenance ability of mobile equipment.，A total of 41 offline customer training sessions were conducted in 2022.，More than 2000 clients participated in the training.。
Diversified forms of skill upgrading
2022 is the third year of the opening of the Uygur Classroom.，Start with topics of interest to the operator，Based on equipment operation specification、Use skills、The key point of maintenance is to grasp，This year，Thirty-one training videos have been published on Wechat Video in Wittgen China.、Tik Tok and Kuaishou release。One by one short and pithy，Practical small video，Help customers take advantage of fragmented time，Opens a new window into products and technologies，Cultivate normal study habits。
Wei has something to say
Wirtgen China Technical and Training Center and Dealer Service Team，It also optimizes and innovates in terms of training content and form.，Provide customers with more targeted，More practical services。
In 2023, Wittgen China Operator Training Camp and Operator Five-star Evaluation Activity have been launched for customers.，The training course includes four days offline./Online centralized training，At the same time, the trainees can also choose to participate in two days of practical training at their construction sites.。
Curriculum design aims at skill improvement，For those who want to operate in special mechanical equipment、Provide tailor-made professional training courses for operators who need improvement in maintenance and troubleshooting.。Become an industry expert，Get a star rating，2023 Operator Training Camp Offline/Online course schedule has been released，Already under recruitment，Those who are interested can click on the link for details.。（2023 Wittgen China Operator Training Camp Offline/Online training courses）
Dao Gu yuan，It is possible to do it；It's a big deal，Perseverance is bound to succeed。Learning brings growth，Change brings opportunities。2023，Wirtgen China technical support and training team is willing to go hand in hand with customers and friends.，Apply what you have learned，Have a successful career，In the new year, there will be a grand exhibition of rabbits.。
