New upgrade of intelligent service! Further Improvement of Weichai Engine Life Cycle Service Capability

December fourth，Weichai 2025 Global Partner Conference Service Branch、Aftermarket branchHeld in Weifang, Shandong。Service providers、Channel provider、Dealers gather，Talk about development together，Conspiracy to the future。At the meeting，Weichai focused on the overall improvement of service and post-market business in 2024.，Lay out the key work in 2025 ahead of schedule，And publish“Go with Weichai”And“Weichai Service”Two new servicesAPP。

01.

Reconstruct the new rise

Create an excellent service benchmark

As an industry leader，Around Weichai“Make customers more satisfied，Create a new benchmark for excellent service”The theme of，Optimize and adjust the number of service stations、Select service elites、Formulating exclusive service policies and other systematic service promotion work。2024，Weichai's service business once again delivered a brilliant report card.，Overall optimization, reconstruction and upgrading of service process and channel management，Substantial progress has been made in the transformation of the four major services，Customer satisfaction and other core indicators have reached a record high.，The overall revenue of core service stations has been greatly improved compared with last year.。

2025，Weichai will“Let customers enjoy it，Let channels flourish together”As the theme，Continue to carry out service improvement work。The goal is to respect customers.，Use the means of intelligence，Build double new service capabilities，Provide higher quality“New Quality Service”And smarter.“Xinzhi Service”，Comprehensive sublimation of customer experience。At the same time, take the channel co-prosperity as the direction.，Use service policy incentives and channel management training and other measures.，To protect the inside and drive the outside.，Better customer experience within the warranty period，Make the profit of foreign insurance business higher，Common prosperity and win-win。

02.

Go against the trend

The post-market has made great achievements again.

2024，Weichai's aftermarket business is under pressure and rising against the trend，By seizing market segmentation opportunities、Exploration of New Mode of E-commerce Direct Selling、Strategies such as portfolio adjustment of high-value products and flow products to cope with industry involution。2024，Post-market business results are outstanding.：Annual Revenue Reaches a New High；Customer order fulfillment rate、Key service indicators such as delivery timeliness have been improved in an all-round way.；In the exploration of the new mode of e-commerce direct selling，Implant new functions of Weichai Mall“Go with Weichai”APP，Build a one-stop consumption platform。Weichai's leading edge in aftermarket business continues to expand，Deep win-win development with dealer partners。

2025，Weichai will continue to work hard，Seek new business breakthroughs。Insist on innovation leading，In-depth exploration through the new model of e-commerce direct selling、Coordinated promotionTCOBusiness model，Drive business increment；Insist on deep empowerment，Further refine channel management、Reshape the index system；Insist on win-win and change，Promote further improvement of key service indicators，Create more flexibility、More intelligent、Full chain system support platform，Boosting the development of aftermarket business。Adhere to“A family、One heart、Work together、It's going to work”The idea of，Weichai will continue to work together with its distributor partners for a win-win 2025。

03.

Intelligent iteration

Brand newAPPHelp efficient service

Respond to market demand，Benchmarking peer terminal，Weichai continues to optimize、Grinding，Heavy launch“Go with Weichai”、“Weichai Service”APP，For customers and channel partners respectively，Provide better quality、Convenient service。