XCMG Road Global Customer Service Wanlihang: For customers, we go all out!

AtGlobal economic integrationIn the process of，China actively promotes “The Belt and Road” Construction，Inject new impetus into the development of the world economy。Overseas，XCMG also uses itPractical actionShow the responsibility of Chinese enterprises。

With“Service-oriented”To lead and do a good job of customer care，To improve customer satisfaction, XCMG Road Team launched in SeptemberGlobal Service Month activities

“Service Wanlihang、Skill Level Certification、Ability improvement training”Through the profession、Efficient、Intimate visiting service activities enhance customers' trust in XCMG service brand

Starting point of XCMG Road Overseas Service Journey 

Practice the world“Service-oriented”

 Europe
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·Europe，XugongXS135TRoad Roller
Service engineer who works hard on the compaction of highway base regularly inspects the work，Make sure these“Road builder”Play a sustained and stable role
Oceania
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In Oceania，The two Road Rollers have been running for a total of 1500 hours. The service engineer paid a return visit to the oil pipe wear problem of the Vehicle and readjusted it in time.
 North America
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·In Xugong，Overseas service engineers are all customer-centered. North American overseas service engineers are meticulous and patient on the roller.PDGuide the disassembly and assembly of vibration wheel
 South America

South America，Overseas Service Engineer  Visit the cold recycling equipment of XCMG

 Explain the operation method and maintenance precautions in detail

 Southeast Asia
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On patrol in Southeast Asia，Xugong DThe 170 Bulldozer has been working 1079 hours without failure. Overseas service engineers ensure that every piece of equipment runs in the best condition with rigorous attitude and professional skills.
 Indonesia

Indonesia， Feedback from overseas service engineerGR3005TGrader has been used for more than 8000 hours.
Central America
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Central America，XCMG Road Service Engineer Visits Road Roller、Cold regeneration、Motor Grader、The asphalt mixing station provides a strong guarantee for the stable operation of the equipment.
East and South Africa

East and South Africa， The overseas team went to the customer's new mining area to provide on-site training for the operators and equipment repair team.GR2205T The motor Grader has been in operation for approximately 950 hours

Parallel training and visits

In the service of Wanlihang visit，The road service team also actively carries out training activities.：
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Analyze Electro-hydraulic Drawings in Theoretical Training，Feel the mechanical design principle in practiceReason，Enhance team cohesion in collaboration。
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They cross thousands of mountains and rivers，Will be professional、Efficient、Intimate service to every corner。Since 2024，The XCMG road service team visited a total of 30 countries，256 sets of patrol inspection products。XCMG always upholds “Customer-centric” Core idea，Take the visit as an opportunity，Listen to your customers，Respond to customers' demands at the first time，Provide the best solution for customers！

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