Shantui Service · Always Everywhere | Customers Take the Initiative to Take Responsibility Without Trifles

▌“Unless I don't want to win.，Or no one can make me lose.。”A strong voice supported him in a foreign land.。This is a Testament to his attitude toward his work.。

▌His name is Tsui Hark，He is the service manager in Indonesia.，At present, he is mainly responsible for the agents in Indonesia.、Direct selling equipment、Maintenance of equipment for large customers、Maintenance and skills of agency customer service personnel、The mountain pushes overseasOBSSystem training and other work。Indonesia Region has a service team of 12 people.，Need to be in the region, including Malaysia、Indonesia、The Philippines and other major countries, thousands of Taishan push in the protection of equipment for technical and service support，Among them, nearly 1000 sets of direct sales equipment are Shantui direct sales customers.，It also requires service personnel in the region to guide online or arrive at the scene for maintenance work.。This has undoubtedly increased his precise division of the skills of all kinds of equipment and service personnel at all levels.。Only in this way can we improve customer satisfaction more effectively.，No one is born wise.，Any success is the experience gained in one's own exploration bit by bit.。

▌Over the years，He never gave up his self-repair skills.“Practice”，He said，No matter how the role of a service person changes.，We must not relax the learning of maintenance skills of various types of Shantui aircraft.。This is something we must keep in mind.。In his perception.，Customers never talk about small things.，It's only about whether you are the most active in dealing with it.、In time，Always practicing customer satisfaction is our aim.。

▌Especially Indonesia, where he is mainly stationed.，The country has a tropical rainforest climate.，Its forest coverage is as high as 68 percent%，The terrain is complex and there are many mines.。The customer's equipment construction site is covered with palm gardens.、Nickel mining area、Open pit coal mine and other complex working conditions，Careful, he will be used to making a visit plan at the beginning of the month.，It shall be edited into files according to local models and working conditions.，Aiming at different skill characteristics of regional service personnel，Arrange service personnel to visit each customer's equipment in place。Every visit and in-depth on-site service，In exchange for customers' recognition of Shantui products.，Every careful explanation and training，In exchange for the longer and more efficient use of Shantui products.。

▌He always believed，As long as you really think about the customer.，Handle problems for customers，Customers can feel it.，At present, agents and customers in Indonesia have highly recognized the construction of service channels in the region and the service level of Shantui service personnel.，Have expressed the hope that Shantui can have more training for their service personnel.，Next step，Indonesia regional service team will be more positive attitude、Work more efficiently、Better technology contributes to Shantui's overseas sales。

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