Create value for customers
Measure responsibility with footsteps Go to the mission with practical work
From inland to deep blue
Walk from the plain to the mountain
From China to the World
Serve global customers
Listen to your customers Solve customer concerns
Send care Pass on sincerity Solve your worries
Quality, mountains and rivers, service with heart
Sunward is with you
Henan：Think what the customer wants，Be anxious for the customer
The other day，One night around 8:00.，Shanhe Intelligent Henan Regional Service Engineer on the Front Line Receives Customer Feedback Failure，At that time, the customer was catching up with the construction period.，The situation is extremely urgent。In order to ensure the construction progress of the customer's site,，After receiving feedback，They acted immediately。
After arriving at the construction site，The service engineers carried out the rush repair work in an orderly manner.，Accurately judge the fault，Confirm the size of the fitting。However，Due to the remote location of the customer's site，And there are no relevant accessories in the network.，An engineer of the same trade traveled 400 kilometers overnight to allocate spare parts.。
Due to the darkness of the night，Insufficient light source，In the process of maintenance，They found that the large nut could not be removed by normal means.，So he used a tool to hammer.，The big nut was not removed until 4 a.m.，Finally, the rush repair work was completed at 5 A. m.，The machine returns to normal，Ensure that the customer site starts at 7am on time。
These nine hours.，It seems that only one small thing has been accomplished.，But for the client,，It's really an urgent matter.。
Jilin ：Be not afraid of hardship，Emergency response
August 15, 4:30 a.m.，A rapid ringing of the telephone broke the silence.，The Jilin service engineer received a repair call from the customer，He did not hesitate for a moment.，He immediately set off and drove more than 400 kilometers to where he belonged.“Battlefield”。
Due to the complexity of equipment，After hearing about the situation, the service manager of Changchun Headquarters，Decided to take another service engineer and related accessories for an emergency departure.，It lasted 12 hours，The whole journey is more than 1000 kilometers.，Arrive at the destination overnight，Arrived at 1:00 a.m.。
Didn't take any rest.，They took tools and accessories to join the Jilin service engineer.，Three people discuss the fault details and maintenance steps on site。There is no lighting system in the mine at night.，Can only use mobile phone flashlight as a lighting tool，After careful examination，They identified the location and condition of the damage.。It was 4 o'clock in the morning the next day.，It's just dawning。
Due to lack of accessories on site，Customer site transportation is waiting for the equipment to operate.，Time is tight and the task is heavy.。The service manager decisively dialed Minister Liu of the Group Service Department.，After learning about the situation，He contacted the accessories personnel at the first time.，Check out Changsha--Flight to Harbin，Arrange the personnel of the Spare Parts Section to send the spare parts in time at the first time.。The service engineer here will set out immediately.，It took nine hours to travel 800 kilometers to Harbin Airport.，Get the corresponding accessories，It was 7 o'clock in the morning of the third day when we returned to the location of the equipment.。
After fitting the fittings，The service engineers checked the testing equipment again.，Press the start button，The engine began to hum.，All parts are normal.，At this time, everyone finally showed a happy smile.。
Anhui：Deliver service, deliver coolness，Mutual benefit and win-win to the future
In Anhui Province, more than 1800 kilometers away,，Shanhe Intelligent Service Wanlihang is also in full swing.。The service engineer walked into each construction site under the scorching sun.，Carry out a series of inspection, cleaning and maintenance of the Excavator，In this hot and hot season.，Send a piece of cool to the customer！
Scene，They patiently listen to customer feedback and needs.，Timely response and answer，At the same time, it has been recognized by customers.。
“In this service Wanlihang activity,，We are also learning.、 Grow up ，Reach a consensus with the customer，Mutual benefit and win-win，Although this activity we sweat like rain.，But the moment the customer gives the thumbs up，All the efforts are worth it.！”The service engineer in Hefei said proudly.。
Future，Sunward Intelligence will also continue to uphold“Create value for customers，In order to create value for themselves.”The principle of，Serve every customer with heart，Do a good job of every after-sales service with love，Win customer recognition with action！
