The tender guardianship of the service housekeeper

August 14, 2023

Boss Zheng from Guangxi has worked hard for more than ten years in Hekou County, Yunnan Province.，Mainly engaged in some local infrastructure projects.。Among，OneCAT®（Carter）329DAccompany boss Zheng.“Fight in all directions”，The contribution is outstanding。

As the service life of the equipment increases，CAT 329DThere are different degrees of oil leakage and failure.，The customer went to a third-party repair shop for repairs.，However, the fault has not been effectively solved.，On the contrary, it has affected the construction progress.。

The Cat Dealer ECI-Metro Customer Service Butler team was informed of the situation.，Actively contact Boss Zheng to provide free door-to-door inspection service for the equipment。A professional“Diagnosis”After that，The customer service steward team actively coordinates with the maintenance department and the product team to discuss solutions.，Finally, the customer service housekeeper team combines the customer's project progress requirements.，An ideal maintenance plan has been worked out for Boss Zheng.——Engine overhaul、Hydraulic pump trade-in。

Boss Zheng recognized the final maintenance plan very much.，At the same time, he raised the problem of capital shortage.。Customer Service Butler Team andCat（Carter）The financing team is anxious for customers.，Developed financing solutions that fit his needs。

Enter the maintenance workshop

Workshop disassembly and inspection、Repair、Test

May ，Yunnan enters the rainy season，Superimpose the influence of the main flood season，Many construction sites have entered the shutdown period.，It is excellent for equipment maintenance.“Window period”。At the same time, it is the high temperature season in the estuary.，Service personnel work under high temperature，Take the trouble，Finally, the timely delivery of equipment is achieved.。

Disassembly and recycling of old hydraulic pump

Installation of engine and hydraulic pump、Debugging

See the new return、PowerfulCAT 329D，Boss Zheng's joy arises spontaneously.。He said，Engine overhaul not only helped him solve the current problem.，It also extends the life cycle of the equipment，The service butler was really reassuring to him.、A good housekeeper at ease。