August 04, 2023
To implement the end-to-end strategy,Delivering the Service Concept of Zoomlion,Provide customers with a good service experience,Zoomlion Overseas Company officially launched the Global Service Journey in July 2023.。August 1,Zoomlion Overseas Company Global Service Wanlihang--Turkish leg officially launched in Istanbul,More than 50 people attended the event.。
▲Turkish Subsidiary Service Wanlihang Activity Officially Launched
Turkey as“The Belt and Road”Countries along the route,It is of great significance in the overseas market layout of Zoomlion.。The Turkish subsidiary of Zoomlion has developed rapidly since its establishment in 2018.,Sales are growing rapidly,Continuous improvement of service system,More efficient supply of spare parts。This Service Wanlihang Activity,The Turkish subsidiary upholds“Accompanied by ingenuity,Accompanied by service and care”The purpose of service,It plans to carry out a 10-day service Wanlihang activity.,The service scope covers 5 key regions in Turkey.,Nearly 20 enterprises。This activity will focus on overseas service engineers.,And by the relevant domestic technical specialist.、Turkish subsidiary personnel,And the joint participation of some partners。
▲Turkish Subsidiary Service Engineers Assemble and Depart
This event,The Turkish subsidiary will fully check the after-sales service.,Improve the service system of Zoomlion in Turkey,Lay the foundation for the improvement of customer satisfaction。Through this activity,Will further understand local customer needs,Listen to the customer,Provide precise solutions for products,And dig deeper into potential customers.,Continuous improvement of customer files。In the course of activity,Provide customers with knowledge training on product maintenance and operation skills.,Improve customer understanding of the product,At the same time, provide systematic training for service personnel.,Strengthen their professional knowledge and practical ability。Not only that,The event will also actively promote local service hotlines and services.APP,Aims to broaden customer feedback channels,To truly solve problems for customers,Further improve service satisfaction。
Zoomlion's after-sales service always adheres to the tenet of going with customers.,Turkish subsidiary responded positively to the call,Insist on solving customer problems as the goal orientation,Take practical actions to fulfill service commitments。Future,The after-sales team of Zoomlion will continue to carry forward the spirit of hard work,Satisfy customers through efficient action、Rest assured of the product。
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