Zoomlion [Service Wanlihang] The heart is boundless, the line is boundless, the breeze blows through Yuguan — — Xinjiang Station

July 21, 2023

Crossing the border line of 3000 kilometers，In order to build a better future with customers。Zoomlion，Exceed customer expectations，Just for the customer.。

To continuously improve service quality，Deliver service concept，Deliver high value to customers、High standard service experience，Zoomlion Construction Crane Branch launched a one-month service Wanlihang activity in Xinjiang region.，At present, the capital group has been visited.、G30 groups、Oilfield Group、The footprints of the Nanjiang Formation cover 2000 km.，Visit 76 customers，It has been unanimously recognized by local customers.，And harvest a silk banner.。

Preparation——Customize the visiting route

2023 7 Month 10 Day，Launching Ceremony of Zhonglian Heavy Industry Service Wanlihang Xinjiang Station Held in Urumqi。The area of Xinjiang is vast.，Account for one sixth of that country's land area，The climate is dry and hot，Summer temperatures are in the 40s.。Before patrol inspection，Do a good job of patrol inspection service in an all-round way，Director of Wanlihang Group of Zoomlion Heavy Industry Co., Ltd.、Regional Manager Li Hui、Service director Hu Xianliang and others conducted in-depth discussions based on the actual situation in Xinjiang.，The contents and requirements of the activities were arranged in detail and fully deployed one by one.。

It was decided after discussion，Xinjiang Region Service Wanlihang Branch Capital Line、Oil Field Line、Southern Xinjiang line、G30 lines total 4 A route。Capital Line：Covering 200 kilometers around the capital；Oil Field Line：Urumqi—Wucai Bay—Karamay，Covering 400 kilometers；Southern Xinjiang line：Korla—Kuqa—Aksu—Baicheng，Covering 1000 kilometers。G30 lines：Urumqi—Turpan—Hami，Covering 600 kilometers。Provide customer service and receive customer feedback。

March——Non-stop visits to customers

The heart is boundless，The line is unbounded，Where is the customer?，Where is the service of Zoomlion?。This time，Zoomlion has visited 2 alliance customers since it started to serve Wanlihang Xinjiang Station.、11 key customers。Covering more than 2000 kilometers，Wanlihang team travels day and night，Race against time，Non-stop visits to customers。Everywhere.，The Wanlihang team will listen carefully to the customer's feedback on the equipment.，And check the equipment carefully.，Completely solve the potential fault。

Harvest——Solve the problem and satisfy the customer

Zoomlion Gongqi Service Team Visits Customers on Site、Resolve the remaining faults，Provide customers with timely、Reliable、Trustworthy after-sales service。During the visit to Xinjiang Station，The Service Wanlihang team received a silk banner from the customer.。It's printed on the silk banner.“Great service，Care for the customer ”Slogan，It is both a recognition and a spur for service engineers.。This represents Zoomlion.“Serve customers with heart，Think what the customer wants，Be anxious for the customer”The service concept really touched the customers.，It has gained high praise from customers for the service of Wanlihang activities.。