Create value for customers
Measure responsibility with footsteps Go to the mission with practical work
From inland to deep blue
Walk from the plain to the mountain
From China to the World
Serve global customers
Listen to your customers Solve customer concerns
Send care Pass on sincerity Solve your worries
Quality, mountains and rivers, service with heart
Sunward is with you
June ，With the official launch of Shanhe Intelligent Excavator Service Wanlihang Summer Cool Activity，Dealers around the country have taken action.，Deliver services to customers、Care and concern。
Hubei Xinshan River, a distributor, held a launching ceremony in mid-June.，Start to serve Wanlihang“First shot”。According to introduction，This activity is mainly aimed at the heat dissipation performance of radiators.、Check the refrigeration performance of the air conditioner.、Replace or repair，Ensure the best use of the Vehicle，At the same time“Two exemptions, two supplements and two deliveries”Service Action，Improve customer service satisfaction。
In order to support the work of Hubei Service Wanlihang，The after-sales service team of Sunward Intelligent Excavator drove more than 1000 kilometers from Fujian to Wuhan.，Although the arrival time of the day was more than eleven o'clock in the evening.，They immediately threw themselves into discussing the work of inspecting the line the next day.。
The first stop in Hubei is the big customer Xianning Chengcheng Machinery Leasing Co., Ltd.。The customer has cooperated with Sunward since 2021.，Purchase of 17 Sunward Intelligent Excavators in more than two years。In view of the good device experience，The customer has also introduced new customers many times.，The development of intelligent brand in Xianning market has provided help.。
In the service process，The service engineer carefully cleaned the air conditioning radiator.，Remove the dust from the water tank and the hydraulic oil radiator，Clean the dust in the air filter element，Clean and vacuum the cab，Make sure every corner is clean and tidy.，At the same time, the air conditioning effect of the equipment is also tested.，Ensure that the Vehicle is in good condition.。
“The first device was bought because of sales.，Later equipment is because of the comfortable service.，Let us choose the mountains and rivers again.。”In the course of a conversation with a customer，Customers are satisfied with the skills and service attitude of Sunward service personnel.，At the same time, the shortcomings and improvements of the equipment are sincerely fed back.，It provides valuable advice for the update iteration of the equipment.。
The day of the Dragon Boat Festival，In order not to delay the construction process of Hubei Liangjian Construction Engineering Co., Ltd., a major customer in Ezhou，After completing the service work in Xianning, the after-sales service team，Then rushed to Ezhou，Take advantage of the customer's holiday time to inspect the equipment。
Since December 2022，The customer has purchased four excavators from Sunward Intelligence.，The company dispatches professional after-sales service engineers to track the use of equipment.，Due to timely service and stable equipment，Produce greater benefits for customers。And then，The customer bought the Sunward Intelligent Large Excavator again.，And prepare to continue to add new equipment in the near future.。
“Your service is really on call.，Quick response to problems，Find a way to deal with it quickly.，Sometimes the equipment operates 24 hours a day.，Often a phone call in the middle of the night，The service personnel can appear immediately and solve the problem in time.，The normal operation of the equipment is guaranteed.。”
Think what the customer wants，Be anxious for the customer。The after-sales service team of Sunward has been on the way.，Interpret with their own practical actions“Quality mountains and rivers、Serve with heart”，Let customers buy at ease.、It's comfortable to use，Really create greater value for customers！
