Shantui: 2023 Customer Care Line | "Double" and "Milling" Intensive Service

Recently，With“Quick, accurate, steady and ruthless·Worry-free use of the car”As the theme of Shantui Customer Care Activity, it has entered Guangdong.。

▌In order to guide the user to operate the equipment correctly,，At the same time, the new agent is trained in the standardized process.。Shantui Customer Service Center carefully arranged Mr. Ma, a senior service technician, to go to Guangdong for two-way service.。Guangdong in June，The temperature has reached more than thirty degrees.，Muggy and humid air.，Makes you sweat when you're not working.。However, in order to enable customers to use the car comfortably in summer,、Deliver coolness to customers，Shantui Elite Service Team Will Be Indomitable。

▌Guangzhou Construction Engineering Co., Ltd.，I just purchased one this year.SR13 Tandem Roller and Two Milling Machines，It is used for laying urban trunk roads.。After one month of use，Users repeatedly praised the use of Shantui equipment.。Customer feedback：“The cement pavement used by Shantui equipment will not shake like other brands.，Very smooth to use，And the paved ground is smooth.、Uniform”。Straight：“It's too late to meet each other.！”

▌Once on the scene，Mr. Ma began to carry out a detailed inspection of the customer's double-drum roller equipment.。Travel motor plug、Water temperature false alarm、Install the ground wire、In particular, check the drum drive plate bolts.，Perform all verification，To prevent a long construction period in the later period，Avoid the occurrence of conditions that cause the bolts to become loose。

▌Under the scorching sun，At this time, the ground temperature has exceeded 40℃。The service staff of Shantui have long ignored the burning sensation of being exposed to the sun.，Put on your gloves，Try your best to fasten the bolts one by one.。He understands，What is the purpose of your trip?，Just to satisfy the customer.。

▌The changeable weather in Guangdong caught us by surprise.，When going to another construction site of the customer，It suddenly rained heavily.，The service team rushed to the destination in the rain.。

▌This Milling Machine is the customer's first Milling Machine.，Teacher Ma, a service expert, instructed the new agent to learn how to check all parts of the equipment on a daily basis.。On-site teaching must be one of the most important ways to receive the results.。How to checkSMT50-GNCheck whether the harness of the operation box of the milling machine is loose.、How to check whether the column cylinder leaks oil, etc.，Explain everything in detail。Teaching while checking，When talking about the key points, he did not forget to remind the agent to record them in detail.，The details reflect the professionalism of Shantui skills.。

▌Quick, accurate, steady and ruthless、Worry-free use of the car！Feel the needs of customers with heart、Care for customers with affection。“Double”“Milling”Mountain pushing equipment near the door，Will certainly bring good luck and wealth to customers.。And care for us because of the customer's equipment to travel to other places.，At the same time of deep cultivation and service，Also harvest achievements and dreams.！

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