“Help customers solve problems at the first time，It's my job.！”，In an interview with Zhou Deguo, Guangxi Regional Service Manager of Hanma Science and Technology，He said。The afternoon before the Dragon Boat Festival this year，Zhou Deguo received a call for repair.，He found himself closest to his clients.。In order to solve the customer's problem as soon as possible，He immediately drove to the customer's location.，In spite of the rain，Carry out emergency repairs immediately，The problems encountered by customers were solved at the first time.。When the problem is solved.，Zhou De's whole body was drenched by the rain.，The customer was particularly moved by the timely rescue of Zhou Deguo。
Zhou Deguo said，Hanma Technology is the Leader of Green Intelligent Heavy Truck，Committed to becoming the escort of the vast number of new energy heavy Truck customers。So，Be anxious for the customer，Help customers solve the problems they encounter，It is his common responsibility with the after-sales service personnel of Hanma Science and Technology.，The emergency rescue operation was in the middle of his career.，It's a very common thing.。
Well-laid service network
Provide the best quality family service
Zhou Germany introduced，Guangxi is not the key area for the development of new energy heavy Trucks.，But the market is growing fast.。Hanma Technology has been in the Guangxi market for many years.，The new energy heavy truck market ranks first in the local market.。He also revealed，Only from Qinzhou to Baise，About 400 kilometers of transport routes.，Driving nearly 200 new energy heavy truck products of Hanma Technology，It mainly transports sand and gravel, etc.。In order to ensure the normal operation of these Vehicles,，Hanma Technology has built a perfect service network along the way.，There is a service station about 50 kilometers on average.。
In addition，To ensure the timeliness of after-sales services，Hanma Technology was established.“Company General Treasury、Provincial Central Bank、Service station”Three-level spare parts reserve system is the main system，Reserve system assisted by supporting manufacturers。At present，Hanma Science and Technology has established a provincial central spare parts warehouse in Nanning, Guangxi.，At the same time, each service station is required to store enough spare parts.，O as to ensure that after the Vehicle breaks down,，Timely access to maintenance services，Solve the problem quickly，Minimize the loss of customers。It is understood that，At present, Hanma Science and Technology has built a general database in the whole country.，30 regional center libraries，40+Parts dealer，780+Spare parts reserve system of service station。Among，Total spare parts reserve exceeds 1.800 million yuan。For fast fault handling，Reduce customer parking time，Hanma Technology also launched a time-limited maintenance commitment.：Routine maintenance within 4 hours，General failure of new energy within 8 hours，Traditional Vehicles are generally repaired within 24 hours.。This time，Zhou Germany quickly carried out emergency rescue for customers.，Solved the problem as quickly as possible.，Let customers really feel the charm of family service。
Provide customized service solutions
Let every customer operate at ease
Family service provided by Hanma Technology，The customers in Guangxi are very satisfied.，There are many cases of repurchase and additional purchase.。A customer from Baise started with a try mentality.，Purchased 10 pure electric heavy trucks of Hanma Technology。Unexpectedly, the trial made him a loyal customer of Hanma Technology.。
According to the transportation characteristics of the customer company，Before Handover，Zhou Germany and his colleagues have developed a customized after-sales service guarantee scheme.，Including the construction of service network，Guarantee of accessories，And product training for customers and drivers.。When opening a new service station，Hanma Technology has very strict requirements for service stations.，Service personnel must have the technical ability to repair new energy heavy trucks.。First，Service stations must be staffed by at least one electrician，And hold the electrician certificate issued by the relevant local authorities.。Secondly，Service personnel must be trained and certified at the headquarters of Hanma Technology.。After passing the examination，Obtain the certificate issued by the headquarters。So，The two certificates must be complete，Service personnel are qualified to carry out maintenance services for new energy heavy trucks.。 Usually ，Hanma Technology will also conduct remote training.，Continuing Education for Certified Service Personnel，Continuously improve their ability to repair new energy heavy trucks。When the vehicle is officially delivered to the user，Week German to customers and their fleet drivers，Conduct product use training，Let them fully understand the characteristics of the vehicle。At the same time，If it is a new customer，Zhou Germany will also arrange 1.-One to one car following service for 2 people，It enables the driver to quickly understand the characteristics and driving precautions of the new car.，Ensure that every driver develops the right driving habits。
At the same time，Hanma Technology establishes an exclusive after-sales service group for each customer.，As long as the customer puts forward the need for emergency rescue.，Service personnel must respond within 10 minutes.，Depart for rescue service within 30 minutes.。High quality family service and high quality pure electric heavy truck products make customers very satisfied.，It also continued to purchase 70 pure electric heavy truck products of Hanma Technology.。
Zhou Deguo finally said，High-quality pure electric heavy truck products and high-quality family service，Let the reputation of Hanma Science and Technology in Guangxi's new energy heavy truck market continue to improve.，Products are recognized by the market。“Batch delivery without stopping，The market share is increasing year by year，Hanma Technology has broad prospects in the new energy heavy truck market in Guangxi.”！
