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Sany Heavy Industry Co., Ltd.: Sincere Service | Electrified Service "Soldier" Stays in the Frontier Thousands of Miles Away from Home

September 27, 2022

Mid-Autumn Festival,It is a festival for family reunion.。But on a day when thousands of lights are on to celebrate the reunion,,There are such a group of electric heavy Truck services.“Soldiers”,Stick to the frontier of the motherland thousands of miles away from home,Make every effort to ensure the normal operation of customer Vehicles,Stationing point,Be on call。

September eleventh at two p.m.,Sany Electric Heavy Truck Hami Station Service Engineer Liu Renli received a video call from the fleet master of the logistics company.,Air speed of feedback air conditioner is lower than before,Affect the cooling effect。

At this time,The temperature outsideUp to 46℃,In a video call with the master,Liu Renli saw the master sweating.,The speed of speech also slowed down.。Therefore,He can't wait for the video to guide the investigation.,Bring the tool directly to respond as quickly as possible。

 

Top 46℃Upon arrival at the scene,Liu Renli handed a bottle of iced black tea to the motorcade master.,Arrange the master to take a short rest in the shade.。The sun is burning in the sky,Birds can occasionally be seen on the roadside.,There was no sign of any small animals at this time.。Liu Renli's clothes, which were put into repair, were soaked through instantly.,It was as if a large basin of water had been splashed all over the body in an instant.。

 

The motorcade master finished smoking a cigarette in the shade.,The problem of air conditioning and refrigeration is completely solved.。Original,Is the radiator of the air conditioner blocked by dust?,Affect the cooling effect of air conditioning。Liu Renli also did not forget to teach the master a simple way to clean up.,And remind the master to clean up regularly.。

The motorcade master learned that it was so simple.,I can handle it myself.,Then he smiled and said that the sweat just now was in vain.。Finish,He took out a moon cake from the locker and gave it to Liu Renli.,“The occasion of the festival,Thank you for staying in Hami during the holidays.”。

  

In Shihezi City, 700 kilometers away from Hami,Peng Jun, Sany Electric Heavy Truck Station Service Engineer in his early twenties,Because of the local epidemic.,He's under quarantine.。Although people can not provide services at the Vehicle operation site.,But his work in the isolation room has not been made easier at all.。

Peng Jun is in charge of the local areaStationary service of 80 SANY electric heavy trucks,Even in the wee hours,The phone calls are also uninterrupted.,All kinds of big and small consultation、Guidance、Repair、Accessories issues, etc,He handled it carefully and patiently.。

  

To ensure the normal operation of Vehicles,He is a research and development engineer at the remote docking station.,Guide the R & D personnel to assist the driver to deal with various temporary problems。During the epidemic control period,The delivery of spare parts has become particularly difficult.,But Peng Jun said he was from Hunan.,There is a kind of Hunan people.Not afraid of hardship、“Endure annoyance”、“Overbearing”Ambition,During quarantine,He also properly handled all kinds of problems encountered in the transportation of spare parts.。

It is precisely this kind of ambition.,Peng Jun's 80 cars in Shihezi City have been in operation so far.,Everything is smooth,Zero service complaints,The team captain praised him even more.。

“She sews with stitches close to each other,For fear he may about the world long roam.”,The Mid-Autumn Festival is a time for family reunion.,Peng Jun, a service engineer thousands of miles away, made only one video call with his mother.,Said it was good in Xinjiang.,So mom doesn't have to worry.,Mother and son cut mooncakes together across the video.,“Cloud”Appreciate the moon。

 

Exclusive on-site service for SANY electric heavy truck industry,Exclusive R & D/Service teamXAccessories accompanyX24 hour full time response,Second-speed response of service engineer,Provide"One on one”Butler service,Provide real guarantee for user operation to become rich。

The service engineers of Sany Heavy Truck recognize and practice the principle of on-site service.,Even if you go to Xinjiang.、Stationed on the plateau、Go deep into the mine,No complaints。Customer encounters any service、All inquiries are responded to immediately.、Be on call,They are the practitioners of on-site service.,It is also a service soldier regardless of gains and losses.。

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