& other; CLOSE TO OUR CUSTOMERS ” It is the service slogan of wittgen group and the general direction of untiringly efforts of all the staff of wittgen China. In order to make customers better understand the equipment in their hands and master the operation technology of the equipment, in the past 2019, wittgen China spared no effort to increase training, so that agent engineers and customer pilots quickly become experts.
In the whole year of 2019, the technical service and training center of wittgen China organized and undertook more than 80 sessions of agent engineer training, customer pilot training and internal staff training, with nearly 3,000 participants. These training courses all adopt the form of small class teaching and customized courses, supplemented by the course system and excellent courses honed by many years of experience from the headquarters in Germany, and the detailed explanation by professional lecturers, so that trainees can acquire practical and timely technical knowledge. At the same time, the complete teaching equipment and modern training classrooms in wittgen China bring the trainees real experience in technical operation, so that they can truly apply what they have learned.
At this point, we must also be very curious, wittgen China mentioned above those high-class training is how to carry out? Below, follow small dimension to explore ~
service engineer training to improve customer service quality
Systematic, comprehensive and timely training is a great guarantee for the technical level of agent engineers. In 2019, the technical service and training center of wittgen China will carry out 25 rounds of targeted agent engineer training. Among them, the one-month delivery training, electrical and hydraulic system technical training were organized and carried out for three times, and German experts conducted special training for 8 times.
These advanced and targeted training greatly met the agency team's demand for skilled personnel, consolidated the business foundation of students, and promoted the improvement of technical level. Learn & other; Eighteen arts ” The agent engineers in the site maintenance equipment, more efficient, better quality, for the customer to save a lot of time cost.
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In addition, a good and orderly competitive working environment is also an important means to promote the progress of service skills. The training center specially held the service engineer skill competition, which was selected by each agent company as the representative to participate in the competition, which not only promoted the exchange of skills and knowledge, but also led the engineers to form a working atmosphere of self-improvement, active learning and positive progress.
With such a regular learning process, wittgen's service engineers in China can keep their skills at a high level, ensure high-quality and efficient on-site service, and better escort the equipment construction for customers.
driving equipment benefit
High - quality operators are one of the important conditions to ensure the efficient operation of equipment. In 2019, wittgen China's technical service and training center organized nearly 40 sessions of customer pilot training. The systematic training course integrates the basic knowledge of machine operation and maintenance, including application practice, deep technical theory of electrical and hydraulic components, which greatly deepens the trainees' understanding of the equipment.
Operation skills, maintenance matters needing attention, technical troubleshooting and maintenance of each model, combined with simulation operation and professional demonstration in the training process, so that the customer can benefit from interactive training.
In addition, the technical staff of wittgen also went deep into the customer site to provide customized technical knowledge support for customers according to the field conditions, so that customers can obtain comprehensive and timely technical knowledge, so that customers' brand recognition of wittgen China has been greatly improved.
the senior and professional training team covers all aspects of theoretical practice
As the saying goes, striking iron needs to be hard. In 2019, wittgen China's technical service and training center is still focusing on its own construction, and the training team is further developing and expanding. At present, there are not only experienced senior trainers who have been working in the industry for many years, but also vigorous “ Young turks & throughout; Trainers; The fields involved cover the hydraulic, electrical, mechanical, parts and other aspects of the after-sales technology of the four major brand equipment sold by wittgen group in the Chinese market, no matter it is technical training or brand technical support, it is handy.
The lecturers in the training team not only have years of training experience, but more importantly, most of them have years of practical experience in the application and maintenance of equipment. Therefore, the teaching can be very good theory with practice, can be called ldquo; It's not only dry, it's also down to earth. .
High-quality trainer team brings high level of training services, under the continuous efforts of wittgen China senior trainers, the quality and quantity of training services have been effectively guaranteed.
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& other; Don't forget the original intention, we have always been. , wittgen China technical service and training center's unremitting efforts have been recognized by the customers. The trainees feel a lot in the training, the recognition of the training work is not only reflected in a sentence on the satisfaction survey such as “ Thanks to the teacher, the harvest is great. , & other; Hope to do more training and come again. And so on the speech, also fixed in the group photo of the thumbs up and satisfied smile.
The positive words of the customer and the enthusiasm of participation inspire all the staff of the training center. In the coming year of 2020, wittgen China's technical service and training center will devote itself to the development, innovation and development of training work with more enthusiasm. To meet the different needs of different customers is the eternal mission of all the staff of witgen China's technical service and training center. Close to the customer ” Wittgen China will never stop on its journey.
