In July 2011, wen wenwen, a pumping service engineer from sany after a pre-job training, came to haikou, hainan province, the farthest part of the country from home. 8 years of day and night to adhere to, let him grow from ignorant to now mature and steady, it is sany to provide him with free growth of soil, also because of the ldquo; Throughout their &; Such a sany service engineer silently adhere to and guard, to have sany first-class service guarantee.
In June, the weather in hainan was changeable and there was a lot of rain. One evening, wen wen came home from qiongzhong after a day's service. Open the door, what greet him is daughter bright smile and the delicious meal that the wife prepares, the happy scene before the eyes, let the exhaustion of the whole body of the article worker disappear immediately without a trace.
At this moment, the familiar phone rang, and without hesitation, the clerk answered the phone. On the other end of the phone, the voice of the customer boss came: “ The construction site, I hit C50 concrete, the material is too bad, seasoning and other materials this period of time pump tube back three arms all caked, I this site there are two leave no stone unturned, I can not throw the site, no time to go to the factory to change the tube, can help me with good tube sent over, the sooner the better. Throughout the &;
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After understanding the specific situation, the text in the telephone reply to: You may rest assured that I will arrange it. Throughout the &; Then he skillfully found out the list of armrest piping, and then sent it to the storekeeper. Since the delivery time of the warehouse is five o 'clock, the accessory driver cannot arrive in time. After thinking for a moment, the engineer immediately dialed the phone number of the warehouse. Is our spare car available? "The other replied: It's just a little rusty perforation on the top of the cab. , & other; No problem. Just load the car. I'll drive right over. . After putting down the phone, he looked at his wife and said to his daughter: You and mom eat first, dad will be back later. Throughout the &; Wife or accustomed expression: I don't know what time it is, you go, I'll leave you a meal. Throughout the &;
So mangoku raced 40 kilometers to the warehouse, 60 kilometers from the warehouse to the customer site. Before the departure, the engineer first called the warehouse to ask for the pipes to be well arranged, and then rushed to the warehouse without stopping to assist the warehouse pipe to install the remaining pump pipes. After confirming the quantity and model, he drove the spare parts car to the site. Driving 20km, this is a clear sky cloudy, a few thunder sound, under the storm, then the wengong to understand the consequences of the bridge embroidery, the whole is a water curtain hole, arrived at the site has been drenched with water.
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He had no time to put his sodden clothes in order, but without another word he took over with the workmen, and the pipes were connected, and the rain stopped, as if by providence. Heavy rain did not delay the customer to hit the material, the boss looked at the pump out of the material, to the covered with water said: It is my honor to have you to do after-sales service for me. In fact, you can totally refuse me. It is not your equipment fault. Throughout the &; The writer smiled and answered: “ Customer's business is our business, sany after-sales service will never be absent, ready for war at any time is our mission, but also our responsibility. Throughout the &; I think this is the best commitment from the staff to the customers.
Time flies, he did not forget the original intention, always proud of the identity of sany service engineer; He has been on the job for eight years. Every day early and late home has become a habit of his, the top of the head of the sun is already his most familiar but the working environment. It is these sweat, just let this land become fertile, let the seeds of long sleep sprout.
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