November，The arrival of Thanksgiving，It adds a special warmth and feeling to this month.。Let's feel the warm moment belonging to Sany Overseas Service Team.，Experience the infinite touching and aftertaste brought to us by the front-line service engineers。
November ushers in the arrival of Thanksgiving, adding a special warmth and sense of gratitude to the month. Let’s revel in the warm moments shared by Sany Overseas Service Team and appreciate the endless touches and lingering impressions brought to us by the frontline service engineers.
The recipient of the Customer Appreciation Letter
Customer thank you letter recipients
Shi Haibo Shi Haibo
Guinea Service Engineer Shi Haibo Receives Customer's Request for Station Construction。Due to the customer's tight schedule，Concrete is urgently needed for pouring piles，In order to ensure the discharge conditions and commissioning，Shi Haibo overcame the difficulties brought by the rainy season.，The installation work was completed at one time.。Since then, he has worked overtime to complete the circuit installation for customers.，Complete the customer's installation and commissioning needs with quality and quantity guaranteed，Smooth delivery。Its excellent service and diligent working attitude have been affirmed by customers.，Received a thank-you letter from the customer。
Service engineer Shi Haibo from Guinea received customer demand for station construction. Due to the customer’s tight schedule, the pile was in urgent need of concrete, in order to ensure the discharge conditions and commissioning, Shi Haibo overcame the difficulties of the rainy season and completed the installation at one time. Besides, he also worked overtime to complete the circuit installation, and completed the installation and debugging requirements of customers with quality and quantity. His quality service and diligent work attitude won the recognition of the customer and received a letter of thanks from the customer.
Peng Kaishun Peng Kaishun
South African service engineer Peng Kaishun drove seven hours to the scene immediately after receiving the customer's request.。In a dusty mine.，After three days of unremitting efforts,，The device was successfully repaired，The Vehicle was successfully repaired and put into production.，Guarantee the customer's capacity demand。Work hard without complaint, regardless of working hours.，Meticulous technical excellence。His excellent service attitude has won the praise of customers.，It has also established a good corporate image for Sany.。
Service engineer Peng Kaishun from South Africa drove seven hours to the scene as soon as he received the customer’s request. In the dusty mine, after three days of unremitting efforts, the equipment was successfully repaired and put into production, ensuring the customer’s capacity needs. Working hard regardless of the long working hours, meticulous technical excellence, and his excellent service attitude has won praise from the customer, and has also established a good corporate image for Sany.
Ye Yifu Ye Yifu
Ye Yifu, a port machinery service engineer in South Africa, received a report that the customer's Stacker could not start and the power failure of the front crane.，Arrive at the customer site at the first time，It took about one hour to solve the failure of two sets of equipment and conduct on-site training for the customer's maintenance personnel.，The customer spoke highly of the excellent service skills and positive service attitude of the Sany service personnel.。
Port machinery service engineer Ye Yifu from South Africa rushed to the customer’s site as soon as possible after receiving the customer’s stacking machine could not start and the Stacker/ 'target='_blank' style='color:blue;'>Reach Stacker’s power failure, solved the failure of the two equipment in about one hour and conducted on-site training for the customer’s maintenance personnel. The customer spoke highly of Sany service personnel for their excellent service skills and positive service attitude.
Outstanding Overseas Service Engineer in November
Excellent Overseas Service Engineers in November
Duan Wenyang and Chen Baorong
Duan Wenyang and Chen Baorong
Vietnamese service engineers Duan Wenyang and Chen Baorong quickly drove to the site for two hours after receiving the serious failure of the customer's concrete mixing station and immediately measured and inspected it.。They removed the transformer in the make-up pump cabinet and installed it instead.，The mixing plant resumes operation。They remain on-site with the customer team to monitor the production process overnight.。On the second day, the mixing station resumed the best production capacity.，They continued to examine other equipment.，Ensure that all equipment is functioning properly。The customer thanked the two engineers for their work，At the same time, it is the first for Sany customers.、Customer first spirit of enterprise expressed recognition.。
Service engineers Duan Wenyang and Chen Bao Rong from Vietnam quickly drove two hours to the site after receiving a serious failure of the customer’s Concrete Mixing Plant and immediately measured and inspected it. They removed the transformer in the refill pump cabinet as a replacement for installation, and the mixing plant resumed operation. They stayed on site overnight with the customer’s team to monitor the production process. The next day the mixing plant returned to its optimal capacity, and they continued to check other equipment to ensure that all equipment was operating normally. The customer thanked the two engineers for their work, and at the same time recognized Sany’s customer first spirit.
Feng HuheRana Iqbal
Feng Hu and Rana Iqbal
Saudi Arabia Service Engineer Feng Hu、Rana IqbalAfter receiving the customer's service request that the gearbox could not be switched to the high level at 7:00 p.m.，Go to the maintenance workshop immediately，Find out the cause of the failure，Replace the rubber hose with air leakage due to long-term exposure to the sun，And debugging is carried out for many times.，Restore equipment to optimal condition。Customers highly appreciate the professional and responsible attitude of our service personnel.，And said“Trinity's service is definitelyNo.1” 。
Service engineers Feng Hu and Rana Iqbal from Saudi Arabia received a service request from a customer regarding an issue with their transmission that couldn’t shift to higher gears at 7 p.m. They immediately went to the repair shop, found the cause of the malfunction, replaced an air hose that had become brittle and leaky due to prolonged exposure to sunlight, and conducted multiple tests to restore the equipment to optimal condition. The customer highly praised the professionalism and responsible attitude of our service staff, stating that “Sany’s service is absolutely No. 1.”
Tan yuanbin Tan Yuanbin
French service engineer Tan yuanbin receives customer information，Equipment rotation and track inoperative failure at major construction site，The device is down，The next day, there was a major construction project on the construction site.，He drove four hours to arrive at the construction site at three in the morning.，After 2 hours of rush repair，The repair was successfully completed。Quick response and selfless attitude，Highly recognized and trusted by customers for SANY services。
Service engineer Tan Yuanbin from France country region received a message from a customer indicating a malfunction with the equipment at a major construction site; the rotation and tracks were not working, causing the equipment to shut down. With a major project scheduled at the site the next day, Tan drove for four hours through the night, arriving at the site at 3 a.m. After two hours of urgent repairs, he successfully restored the equipment. The quick response and dedicated attitude earned the customer’s high recognition and trust in Sany’s services.
Meng Kaifeng Meng Kaifeng
Lao Service Engineer Meng Kaifeng，It takes 6 hours to drive to the wind farm along the rugged mountain road.，Fight continuously for 48 hours，Solve wind power customer 1600TFaults of All Terrain Truck_crane/ 'target='_blank' style='color:blue;'>Truck Crane Unable to Drop Amplitude and Retract Boom，Exceed customer expectations。Customers are not afraid of hardships for Engineer Meng.、The spirit of devotion and exquisite maintenance skills have been highly recognized and praised.，Engineer Meng once again adds points to the first brand of Sany service!。
Service engineer Meng Kaifeng from the Laos drove for six hours along rugged mountain roads to reach a wind farm. He worked continuously for 48 hours to resolve a malfunction in the 1600T all-terrain crane, which could neither lower its boom nor retract its arm, exceeding the customer’s expectations. The customer highly commended Meng’s spirit of facing hardships fearlessly, his full dedication, and his excellent repair skills. Meng once again added to the reputation of Sany as the top service brand.
Choi Chanwoo
Korea Local Service EngineerChoi ChanwooAfter receiving the customer's demand for technical renovation of the 60-ton Crawler Crane replacement platform,，Go to the customer site with your colleagues immediately。Technical transformation period，They arrive at the scene at seven o'clock on time every day.，Don't get off work until the evening when the light is not enough.。The weather is getting colder.，All three assistants had a cold and fever.，But it didn't stop working.。How many people fight in succession?，Rain or shine，There are no rest days，Ensure that Vehicles are delivered on time。After thirteen days of fighting,，The Vehicle was successfully ignited，Successful delivery to the customer on the fifteenth day。The professionalism of our service personnel，Ability to work collaboratively，Highly recognized and praised by customers。
After receiving the customer’s request for a platform modification on a 60-ton Crawler Crane, Choi Chanwoo, a local service engineer for the Korea country region, immediately went to the customer’s site with his colleagues. During the modification, they arrived at the site promptly at seven o’clock every morning and worked until the light is insufficient in the evening. As the weather gradually turned colder, all three assistants caught colds and had fevers, but did not stop working. They persevered and worked continuously, regardless of the weather, without any days off, ensuring the crane was delivered on time. After thirteen consecutive days of hard work, the crane was successfully started, and it was delivered to the customer on the fifteenth day. The professional qualities of our service personnel and their ability to work collaboratively were highly recognized and praised by the customer.
Service
Let's learn from excellent engineers.，Learn from their spirit of facing difficulties and exquisite skills.。Whether it is continuous work in a difficult environment，Or remain calm and professional in the face of complex technical problems?，Excellent engineers always take a high sense of responsibility and dedication as an example.。Their tireless efforts and technical excellence，It has not only won high recognition from customers.，It also establishes a good brand image for the company.。We should learn from them.，Continuously improve their professional competence and service level，Strive to be a trusted professional for our customers。
Let us learn from the outstanding engineers, who demonstrate a spirit of perseverance and exceptional skills. Whether continuously working in challenging environments or remaining calm and professional when confronted with complex technical problems, outstanding engineers consistently set an example with their high sense of responsibility and dedicated professionalism. Their relentless efforts and remarkable technical expertise have not only earned them high recognition from clients but also established a strong brand image for the Group. Let’s emulate them, continuously enhancing our professional capabilities and service standards, and strive to become trusted professionals in the eyes of our clients.
