The glory belongs to the Trinity service engineer! Bitter cold night, stick to the same

November 30, 2024

This silk banner，He deserves it！

Direct Service Engineer of Northwest Service GroupTang Shuntao，Responsible for after-sales service of 111 electric heavy Trucks in Yangquan City, Shanxi Province，24 hoursStick to your post all the time，Only for customer satisfaction and trust。

Cold riv water at 4 a.m.，He waded through bravely.

The customer's Vehicle is in the process of sand and gravel transportation in the river.，Sudden insulation failure。In order to resume Vehicle operation as soon as possible,，He drove 160kmEmergency arrival at the scene，At 3℃In the environment ofStep barefoot into the cold water of the river，Quickly complete troubleshooting。His efficiency is highly praised by customers.：“Trinity Service，Not afraid of hardship，Trustworthy。”

Minus 3℃A cold winter night，He stuck to his post

Minus 3 at night℃，The customer's Vehicle has a fault that the heater is not hot。He drove to the scene at the first time.，He did not rush to turn off the service car.，Instead, turn on the car's heating and air conditioning.，Ask the customer to get warm in the car，He braved the cold wind to deal with the fault.。Bring warmth to customers while solving faults，The customer said：“His warm-hearted service shows the temperature of Trinity.，It feels very attentive。”

On-board monitoring for one day and one night，He goes on day and night

The customer reported that the power consumption of one vehicle was slightly higher than that of a vehicle of the same model in the fleet，When it is known that the operation of the vehicle will take one day，He did not hesitate to take the initiative to monitor the car.。From Data Acquisition to Energy Conservation Training，Then to program and parameter optimization.， Experience Follow the car all day and all night.，Successfully solve the problem of high power consumption for customers。In his opinion，The essence of service is to create and move.，Exceed customer expectations，In order to further deepen the relationship with customers.。

He deserves the honor.！

Long-term companionship、Serve with heart，Tang Shuntao's service has entered the hearts of customers.，Win the trust of customers。Early November，The customer specially sent a silk banner to express his gratitude.，The silk banner is light，But it carries the recognition of customers.；The words are unadorned，But it reflects the trust of customers.。This silk banner，It is not only the recognition and praise of the three service teams.，It is also a spur and incentive to Sany's after-sales service.。